24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 4:30 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
Look up for CWID (Student ID)
Look up Initial Ferris Credentials
Resetting Your Passphrase for Ferris360
Passphrase Infographic
Multi-Factor Authentication (MFA)
Banner/WebFocus/Xtender Request Form Instruction
Wireless FAQs
Network FAQs
Wireless Access - Setting Up
Connecting to FerrisWifi with a PC - Part 1
Connecting to FerrisWifi with a PC - Part 2
Connecting to FerrisWifi with a Mac
Connecting to FerrisWifi with an iPad or an iPhone
Connecting to FerrisWifi with an Android Device
Wireless For On-Campus Residents
Wireless Access for University Guests
Remediation Network
How to find a MAC Address
How to find an IP Address
How to map a shared (network) drive
How To Disable Wireless-N Network Support
Clearing DNS Web Browser Cache
Adding Ferris State University to your Trusted Sites List
How to allow Pop-up Windows
Clearing the History and Cache in Internet Explorer
Clearing the History and Cache in Microsoft Edge
Clearing the History and Cache in Google Chrome
Clearing the History and Cache in Mozilla Firefox
Clearing the Java Cache
Mozilla Firefox Installation Instructions [pdf]
Setting a Home Page in your Browser
Computer Power Management Program
Microsoft Windows
Creating Shortcuts
Determining your Windows Version
Running Windows Updates
Showing File Extensions
Taking a Screen Shot
Using Disk Cleanup
Securing Your Workstation
Managing Printers With Printer Logic
Access the Content of the Asset Health Website
Microsoft Office
Converting MS Word to HTML [pdf]
Converting PowerPoint to HTML [pdf]
Digital Imaging for the Web (using MS Word drawing tools) [pdf]
How to use OneDrive
What's new and improved in Office
What's new in Excel 365 for Windows
What's new in OneNote 2016 for Windows
What's new in Outlook 365 for Windows
What's new in PowerPoint 365 for Windows
What's new in Word 365 for Windows
What's new in Access
What's new in Project
What's new in Visio
For Staff
Downloading Office for Faculty/Staff/Students
Frequently Asked Questions about Faculty/Staff Free Microsoft Products
Office 365 Help
Xtender
Access Office 365 email on iOS and Android
Apple
Create an Apple ID for iPhone/iPad
Should I use iTunes or iCloud to Back up my iPhone/iPad?
Back up and Restore your iPhone/iPad
Encrypt your iTunes Backup
How to Update Apps on your iPhone
How to Update iPhone Apps through iTunes
What does iCloud and iTunes backs up?
Buying Apps on Apple's App Store
iPads on Campus
Choosing an iPad
Data Files On Your iPad
Getting Connected to the Ferris Network on an iPhone/iPod
iPads For Learning
iPads For Teaching
More Info on iPad
iPad Warranties and Insurance
Android
How to Back Up your Android Phone
How to Update your Android Apps
How to Update your Android Phone
How to Encrypt your Android Phone
Windows
How to Back Up your Windows Phone
How to Restore a Backup to your Windows Phone
Using Classroom Technology
Pharmacy 101 A/V System User Guide
Classrooms with Canvas Studio Lecture Capture
Computer Labs