Information Technology Services
805 Campus Drive
UCB 108
Big Rapids, MI 49307
IT Solution Center
Phone: (231) 591-4822
Toll Free: (877) 779-4822
Look up Initial Ferris Credentials
Resetting Your Passphrase for MyFSU
Passphrase Infographic
Multi-Factor Authentication (MFA)
Banner/WebFocus/Xtender Request Form Instructions
Wireless FAQs
Network FAQs
Wireless Access - Setting Up
Connecting to FerrisWifi with a PC - Part 1
Connecting to FerrisWifi with a PC - Part 2
Connecting to FerrisWifi with a Mac
Connecting to FerrisWifi with an iPad or an iPhone
Connecting to FerrisWifi with an Android Device
Wireless For On-Campus Residents
Wireless Access for University Guests
Remediation Network
How to find a MAC Address
How to find an IP Address
How to map a shared (network) drive
Cable Modem Help
How To Disable Wireless-N Network Support
Clearing DNS Web Browser Cache
Adding Ferris State University to your Trusted Sites List
How to allow Pop-up Windows
Clearing the History and Cache in Internet Explorer
Clearing the History and Cache in Microsoft Edge
Clearing the History and Cache in Google Chrome
Clearing the History and Cache in Mozilla Firefox
Clearing the Java Cache
Mozilla Firefox Installation Instructions [pdf]
Setting a Home Page in your Browser
Computer Power Management Program
Microsoft Windows
Creating Shortcuts
Determining your Windows Version
Running Windows Updates
Showing File Extensions
Taking a Screen Shot
Using Disk Cleanup
Securing Your Workstation
Active Directory Login (Windows 7)
Active Directory Printers For Windows 7
Access the Content of the Asset Health Website
Microsoft Office
Converting MS Word to HTML [pdf]
Converting PowerPoint to HTML [pdf]
Digital Imaging for the Web (using MS Word drawing tools) [pdf]
How to use OneDrive
What's new and improved in Office
What's new in Excel 365 for Windows
What's new in OneNote 2016 for Windows
What's new in Outlook 365 for Windows
What's new in PowerPoint 365 for Windows
What's new in Word 365 for Windows
What's new in Access
What's new in Project
What's new in Visio
For Staff
Downloading Office for Faculty/Staff/Students
Frequently Asked Questions about Faculty/Staff Free Microsoft Products
Microsoft Home Use Program FAQ
Office 365 Help
Xtender
Computer Storage Options
Defragmenting your Hard Drive
Walk-Up Services
Computer Equipment Resale
Computer Equipment Resale FAQs
Access Office 365 email on iOS and Android
Apple
Create an Apple ID for iPhone/iPad
Add an Email Account on your iPhone/iPad
Should I use iTunes or iCloud to Back up my iPhone/iPad?
Back up and Restore your iPhone/iPad
Encrypt your iTunes Backup
How to Update Apps on your iPhone
How to Update iPhone Apps through iTunes
What does iCloud and iTunes backs up?
Buying Apps on Apple's App Store
iPads on Campus
Choosing an iPad
Data Files On Your iPad
Getting Connected to the Ferris Network on an iPhone/iPod
iPads For Learning
iPads For Teaching
More Info on iPad
iPad Warranties and Insurance
Android
How to Back Up your Android Phone
How to Update your Android Apps
How to Update your Android Phone
How to Encrypt your Android Phone
Windows
How to Back Up your Windows Phone
How to Restore a Backup to your Windows Phone
Using Classroom Technology
Pharmacy 101 A/V System User Guide
How to Access the LinkedIn Learning Video Training Library
Classrooms with Canvas Studio Lecture Capture
Computer Labs
Emergency Text Alerts Sign Up - Employee
Emergency Text Alerts Sign Up - Student
Ferris Student Email FAQ
Gmail to Office 365 Migration for Student Email FAQ
Web Conferencing
Email
Self-Service Portal
Phone: 231.591.4822
Toll Free: 877.779.4822
Phone Support is Available 24/7
Walk-up Support is Available 8am - 5pm
@ UCB - 108
IT Core Service Support is Available 8am - 5pm