24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 4:30 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
In addition to the IT Solution Center's 24 hour phone support at (231) 591-4822, you can get in-person help from the Walk-Up Service Desk. Here you can get hands-on assistance with many of your technology issues.
Hours
The Walk-Up Service Desk is open from 8 a.m. to 4:30 p.m., Monday through Friday in the David L. Eisler Center Building, Room 108. We accept credit/debit cards or your preferred form of contactless payment (Apple Pay, Google Pay, Samsung Pay, etc). Cash and checks are not accepted.
Services Offered
Diagnostics
Many issues can be diagnosed right at the Walk-Up Service Desk. However, if a device needs to be opened up for further diagnosis, the device can be sent to our hardware repair team. This procedure is a $30 flat fee.
Software Installation
All Ferris supported software can be installed free of charge for current Students, Faculty, and Staff. Non-Ferris supported software can be installed for $15 + the cost of software.
Operating System Installation
Whether it's bare metal or virtual, we can install the latest versions of Windows, macOS, or Linux on your machine. This service is a $30 flat fee.
Virus/Malware Removal
We can remove many kinds of viruses and malware. Sometimes, they can be removed manually, but sometimes, this process could require an operating system reinstallation. This service is a $30 flat fee.
Hardware Installation
Even in modern computers, several hardware components can be replaced, such as hard drives, RAM modules, and screens. This service is $30 + cost of hardware.
Data Recovery
In some cases, when a drive fails, it is still functional enough to get the data off of it and onto a flash drive. This service is a $30 flat fee. Because success is highly dependent on the state of the drive, we recommend maintaining periodic backups of your data to mitigate loss.
Hard Drive and Operating System Installation
When replacing a hard drive, it still needs an operating system (Windows, macOS, Linux, etc.). When we replace a hard drive, we also install the appropriate operating system. This service costs $30 + cost of hard drive.
Hard Drive and Operating System Installation w/ Data Backup
If you have documents, music, pictures, or videos saved to the hard drive that you still need, we can back them up and transfer them to the new drive when everything is installed. This service costs $30 + cost of hard drive.
Tech Help
Tech Help is an event Ferris holds every beginning of fall semester where you can get any network enabled device registered on the Ferris WiFi network and receive assistance with accessing Ferris systems. We will have extra support technicians available the first three days of classe. This, along with other services such as password resets and device troubleshooting, can be done anytime during open hours at the Walk-Up Service Desk in the David L. Eisler Center, room 108. This service is free.
Product Costs
5-Port Ethernet Switch, 7' Ethernet Cable Included
$10.00 + tax
25' Ethernet Cable
$5.00 + tax
6' HDMI Cable
$5.00 + tax
32GB Flash Drive
$10.99 + tax
64GB Flash Drive
$16.99 + tax
Apple 12W USB Power Adapter (iPad)
$19.00 + tax
Apple 1M Lightning Cable
$19.00 + tax
Apple 5W USB Power Adapter (iPhone)
$19.00 + tax
TRIPP-Lite 3' USB to Micro USB Cable
$10.00 + tax
Belkin 6' USB to USB-C
$10.00 + tax
Belkin USB Power Adapter
$14.00 + tax
Wireless Phone Charger
$10.00 + tax
Special order items
Special order items such as memory, hard drives, video cards, etc., purchased through the IT Solution Center must be installed by IT Solution Center technicians and are subject to the standard service charge, plus any necessary software/hardware cost.