2019 - Enhance collaboration for Faculty, Students, and Staff with Office365.
2020 - Increase Internet bandwidth & continue to build out Cyber Security Program.
2021 - Implement Business Intelligence/Analytics reporting and dashboards.
2022 - Future initiative to be determined.
2023 - Future initiative to be determined.
IT Mission Statement
Provide value through excellent customer service and integrated technology solutions.
In support of this mission, IT will follow these guiding principles:
Information technology will be forward thinking, aligning leading-edge technology
with desired outcomes. Collaborative partnerships with stakeholders and vendors will
be pursued to provide cost-effective, full functioning solutions which support the
Information Technology has become a vital component in every department's service
delivery methods. As strategic plans are developed for each facet of University business,
Information Technology Services will play a key role in ensuring the advancement of
University goals. The adoption of new technology will be driven by University needs
and the necessity to provide our diverse student population an education in an environment
that is unique and cost-effective.
Ferris State University needs to leverage existing and new technologies to improve
service without incurring additional costs. Budget limitations demand that the implementation
of new technologies be done using best practices methods. Aligning IT with organizational
goals will ensure that projects are managed to promote measurable outcomes.
IT will use best practice methodology to deploy new solutions. Existing solutions
will be thoroughly reviewed to ensure maximum outcomes can be achieved before investing
in new solutions. IT will work with our partners to ensure complexity is not built
in unless it is required. IT will work with our partners to minimize customizations
unless required. Serving a diverse organization with multiple objectives can easily
lead to the creation of separate islands of information and technology. Standardization
of the technical environment is essential in providing appropriate solutions and support.
Constant attention must be given to technology trends and cycles to get the most value
for the investment placed in technology. Continual budget planning will guarantee
that investments are worthwhile while keeping technology current and effective. All
technology used directly by students should reflect current business technology used
in that student’s area of study to maximize workforce participation success.
Information Technology Services role in Ferris State University is to serve as internal
consultants providing high-quality, responsive service. The nature of technology,
is a core component of each department's mission, demands superior service, security,
and reliability. Attention will be given to the effective use of customer service
methodologies to promote the effective use of technology.
In addition to providing the resources for integrated and secure administrative data,
IT will work with data administrators to bridge operational, strategic, and compliance
gaps and work to optimize the confidentiality, integrity, availability, and privacy
of University data at rest and in transit through collaboration with data owners and
Our Core Values drive and guide us as we serve the University community. As members
of the IT department, we are committed to:
We are dedicated to a constructive, diverse, team-oriented environment, gathering
varied perspectives, sharing knowledge, and building effective partnerships with key
We strive for operational excellence through the on-going development of the staff
and the organization as a whole.
We encourage creative and critical thinking in the development of technology services
We listen to, respect, and care for faculty, staff, students, and one another, both
professionally and personally.
We strive to provide excellent service by being consistent, agile, reliable, and accessible
We leverage open communications and thoughtful business processes to be accountable
in our interactions and our work.
We will listen to our customers and through our actions add value to the services
We will support University leadership in making informed business decisions and protecting
data through cyber risk analysis and awareness training.
Department Tagline: (A simple, impactful, and memorable slogan that clearly states what we do and provides
an opportunity to continue the conversation by discussing in depth the contributions
that IT provides our students and the University.)
The world to Ferris State University
Statements of Fact:
Students of Ferris State University will be the best ambassadors to promote the value
and strength of Ferris State University throughout their personal and professional
IT will not be a barrier to business goals; however, IT cannot achieve success without
support from the business.
The Information Technology department will align our efforts with the principles,
goals, and strategies of the Ferris State University Plan for Information Technology
and the University Strategic Plan. IT will translate strategies into action plans,
resulting in the efficient and effective use of information technology resources.
IT will strive to add value to the services we provide guided by the concept “If our
customers had a choice, would they choose us to deliver the requested service?”.
IT Vision, Mission, Values – Our Purpose
A vision statement answers – WHAT do we aim to achieve?
A mission statement answers – HOW do we plan to achieve the vision?