24/7 Phone Support
Toll Free: (877) 779-4822
8 a.m. - 4:30 p.m.
IT Core Service Support
8 a.m. - 5 p.m.
Requests for Additive Computers:
Below is the email that was previously sent on June 28th, 2018 regarding Asset Lifecycle Management within IT Services. While the details of this message remain the same, there is crucial additional information included regarding additive computer requests. IT Services has developed a new process for adding additional computing devices to the University. By increasing the computing device count on campus, there are cost implications that must be considered. For each request to add computing devices, there are 3 approvals that must be made before the request can be fulfilled. The first approval will go to the requestor’s manager/supervisor, the second approval will go to Scott Thede (IT Director), and the third will go to Ralph Williams (Director of Applications, Architecture & Network Services and Interim Chief Technology Officer). The IT related approvals are meant to look for alternatives or other opportunities to provide a solution to the request. Instructions can be found on the IT Services web page under the Get Help drown down and clicking on How-To Guides or by clicking this link: https://ferris.edu/it/howto/additivecomputerrequest.htm
Retirements in IT:
With the change in staffing due to retirements, you are encouraged to contact the IT Solution Center at 231-591-4822 for all service requests. Phone calls and emails to specific individuals could result in service delays. To ensure your request is handled properly, please contact the IT Solution Center 231-591-4822 for all service requests.
Asset Management Lifecycle:
Information Technology services, in support of University policy and standards, will work with department leadership to collect all barcoded assets assigned to employees who are leaving the University. In all instances, barcoded assets must be returned to the University’s IT Inventory area. This includes scenarios where employees have been authorized to keep or purchase barcoded assets upon leaving University employment.
University policy and processes require that all assets be returned to comply with data security policies and the proper disposal of surplus property. Future disposition of these returned assets will be maximized in accordance with current processes for upgrade replacement needs or otherwise returned to service based on the needs of the University. All requests to re-deploy or re-distribute barcoded assets will be treated as a new support request.
Working together, we will ensure University data is protected and barcoded assets are properly documented throughout the asset lifecycle. If you have any questions regarding this process please contact the IT Solution Center at 231-591-4822. Thank you.