24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 5 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
Need to know your initial Ferris credentials?
For Students/Alumni
Students and Alumni click here if you are a student or alumni that needs to add an account verification method, reset/change your password, or unlock your account.
For Faculty/Staff
Faculty and Staff click here if you are a professor or employee that needs to add an account verification method, reset/change your password, or unlock your account.
Minimum Password Requirements for all Staff, Students, Affiliates, Alumni, Retirees & Emeriti:
- Minimum password length: 8
- Password must contain at least 1 character from each of the following categories:
- Uppercase letters
- Lowercase letters
- Number (0 through 9)
- Special characters ([email protected]#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
- Password Character Repetition:
- Password cannot include part of your name
- Cannot use 5 consecutive characters from username
- Cannot use 5 consecutive character(s) from old password
- Password Pattern:
- Cannot use palindrome passwords (i.e. racecar, radar, kayak, mom)
- Cannot use dictionary words
- Cannot use these patterns (i.e. Ferris2022, bulldogrocks, fall2022)
- Maximum password age: 120 days
- Password history: 10
- Password lockout setting:
- Number of attempts allowed before account is locked: 5 failed attempts
- Account will be locked out for a period of: 15 mins