24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 4:30 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
Password Help
To log into your Ferris account - you must have the following:
- Your Username
- A Valid Password/Passphrase
- Multi-Factor Authentication (MFA) Enabled AND Setup
MFA is a security feature that requires more than one method of authentication to
verify a user's identify.
Once you have your username and email address, you have what you need to set up MFA.
- Find Your Username and Email - FIND YOUR USERNAME NOW
- Set up MFA (your username is your email from the previous step) - Office 365
- Once MFA is set, go to the Password Assistance Tool to set your password.
If you forgot your password, open the Password Assistance Tool to change your password to access your Ferris resources.
Video: How to Reset Your Password
- Enter your Ferris email address and the letters from the captcha.
- Select ‘I forgot my password’
- Select the contact method you’d like to use for verification and provide the information
requested.
- Enter the verification code you receive from the contact method you chose.
- Enter a new password and confirm.
- Success! You can now get back into your (You may have to wait a couple of minutes
if logging in doesn’t work right away).
Note: This will not work if your account was compromised, and IT Services reset your account. Please call the IT Solution Center at 231.591.4822 for assistance if this does not work.
Video: How to Unlock Your Account
- Open the Password Assistance Tool.
- Enter your Ferris email address and the letters from the captcha.
- Select ‘I know my password but still can’t sign in’.
- Select the contact method you’d like to use for verification and provide the information
requested.
- Enter the verification code you receive from the contact method you chose.
- Microsoft may ask you to do an additional method that was listed in step 3.
- Success! You can now get back into your account with your current password.
If you are unable to reset or unlock your account password/passphrase you will need to call us to give you a temporary password. 591.4822
- Minimum password length: 8
- Password must contain at least 1 character from each of the following categories:
- Uppercase letters
- Lowercase letters
- Number (0 through 9)
- Special characters ([email protected]#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
- Password Character Repetition:
- Password cannot include part of your name
- Cannot use 5 consecutive characters from username
- Cannot use 5 consecutive character(s) from old password
- Password Pattern:
- Cannot use palindrome passwords (i.e. racecar, radar, kayak, mom)
- Cannot use dictionary words
- Cannot use these patterns (i.e. Ferris2022, bulldogrocks, fall2022)
- Maximum password age: 120 days
- Password history: 10
- Password lockout setting:
- Number of attempts allowed before account is locked: 5 failed attempts
- Account will be locked out for a period of: 15 mins