ID and Passphrase (Password) Help

1. Find Your Username And Email - FIND YOUR USERNAME NOW
2. Set up MFA (your username is your email from the previous step) - office.ferris.edu
   • Additional MFA Help Here 
3. Once MFA is set, go to the Password Assistance Tool to set your password.

If you forgot your password, open the Password Assistance Tool to change your password to access your Ferris resources.

1. Enter your Ferris email address and the letters from the captcha.
   
2. Select ‘I forgot my password’
   
3. Select the contact method you’d like to use for verification and provide the information requested.
   
4. Enter the verification code you receive from the contact method you chose.
   
5. Enter a new password and confirm.
   
6. Success! You can now get back into your (You may have to wait a couple of minutes if logging in doesn’t work right away).
   

Note: This will not work if your account was compromised, and IT Services reset your account. Please call the IT Solution Center at 231.591.4822 for assistance if this does not work.

1. Open the Password Assistance Tool.
2. Enter your Ferris email address and the letters from the captcha. 
3. Select ‘I know my password but still can’t sign in’. 
4. Select the contact method you’d like to use for verification and provide the information requested. 
5. Enter the verification code you receive from the contact method you chose. 
6. Microsoft may ask you to do an additional method that was listed in step 3.
7. Success! You can now get back into your account with your current password. 

If you are unable to reset or unlock your account password/passphrase you will need to call us to give you a temporary password. 591.4822

• Minimum password length: 8
• Password must contain at least 1 character from each of the following categories:
  • Uppercase letters 
  • Lowercase letters 
  • Number (0 through 9)
  • Special characters ([email protected]#$%^&*_-+=`|\(){}[]:;"'<>,.?/) 
• Password Character Repetition:
  • Password cannot include part of your name
  • Cannot use 5 consecutive characters from username
  • Cannot use 5 consecutive character(s) from old password
• Password Pattern:
  • Cannot use palindrome passwords (i.e. racecar, radar, kayak, mom)
  • Cannot use dictionary words
  • Cannot use these patterns (i.e. Ferris2022, bulldogrocks, fall2022)
• Maximum password age: 120 days
• Password history: 10
• Password lockout setting:
  • Number of attempts allowed before account is locked: 5 failed attempts
  • Account will be locked out for a period of: 15 mins