Skip to Top NavigationSkip to ContentSkip to Footer
Ferris State University BulldogFerris State University Logo

IT Solution Center

The IT Solution Center is responsible for increasing the efficiency and productivity of the university community by providing a first point of contact for the rapid resolution of IT issues.


  • Are the first point of contact for all faculty, staff, and student support requests
  • Support all university-owned computers in offices, labs, and classrooms
  • Support classroom technologies, such as projectors, document cameras, and clickers
  • Leverage automation tools to rapidly deploy needed changes to desktop workstations
  • Support many departmental servers and applications
  • Own all Service Management processes and procedures
  • Handle all IT related communications to the University
  • Assist students in residence halls getting connected to the network
  • Sell hardware accessories students often need via our walk-up store
  • Provide repair services for student and employee personally-owned computers
  • Are a Dell authorized repair shop
  • Manage student and employee email services
  • Manage student printing services in the residence halls and campus apartments

There are three teams that make up the IT Solution Center, each having its own functional specialties: