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IT Solution Center

The IT Solution Center is responsible for increasing the efficiency and productivity of the university community by providing a first point of contact for the rapid resolution of IT issues.


  • Are the first point of contact for all faculty, staff, and student support requests
  • Support all university-owned computers in offices, labs, and classrooms
  • Support classroom technologies, such as projectors, document cameras, and clickers
  • Leverage automation tools to rapidly deploy needed changes to desktop workstations
  • Support many departmental servers and applications
  • Own all Service Management processes and procedures
  • Handle all IT related communications to the University
  • Assist students in residence halls getting connected to the network
  • Sell hardware accessories students often need via our walk-up store
  • Provide repair services for student and employee personally-owned computers
  • Are a Dell authorized repair shop
  • Manage student and employee email services
  • Manage student printing services in the residence halls and campus apartments

There are three teams that make up the IT Solution Center, each having its own functional specialties: