IT Solution Center

We:

• Are open 24/7 with the exception of holidays and holiday related weekends (Walk-Up Support open from 8am to 4:30pm, Monday - Friday).
• Receive and resolve support requests via phone, chat, email, and web form
• Use remote desktop assistance tools to assist customers
• Forward urgent problems requiring on-site assistance to technicians via radio or cell phones for rapid response
• Involve other ITS teams and other resources, as appropriate, to resolve the customer inquiries.
• Look for recurring problems and assist in resolving them
• Orchestrate the creation and deletion of enterprise computing accounts, as directed by HR
• Support university owned specialized hardware and software when it is not working
• Use shuttle vans to deliver technicians to main campus locations for high priority problems
• When not working on high priority customer problems, work on lower priority non-functioning systems
• Employ Dell certified technicians to ensure that you receive the most knowledgeable and experienced computer repair
• Establish base software loads for all computers
• Participates and communicates desktop and learning space standards
• Automates computer related software and hardware activities
• Researches and promotes innovation of desktop IT support

Audio Visual (A/V) is responsible for all Audio Visual technologies across the University.  Some internal services overlap and are coordinated with other areas on campus such as Media Production, Television & Digital Media Production, Telecommunications, and Facilities Management.  Some effort extends to outside AV Integration Contractors.  

We handle daily repairs and user orientation, live event solutions and support, system installations and upgrades, solution designs and development, project planning and project management.  Our services are primarily on the main campus however we also travel of off campus sites for these services as necessary.  

We:

• Perform work order repairs
• Perform and coordinate classroom/conference room upgrades
• Install and support digital signage systems
• Provide event support (Board Meetings, Athletics, Video Conferences)
• Provide project planning services
• Provide off campus A/V support 
• Perform A/V system design and installation
• Perform project management with Facilities Management and outside contractors