Email Resources

What is Email Encryption and Why is it Important?

Email encryption takes a plain text email message and converts it to a scrambled or unreadable format called ciphertext. This ensures that the contents of the email are not readable to anyone except the intended recipient. Email encryption is crucial when you need to send sensitive information. 

Check out our documentation on how to encrypt emails and what type of data should be encrypted. 

Sending an Encrypted Email to an External Recipient?

Internal encrypted emails do not require any additional steps for the recipient. However, if you have to send an encrypted email to an external recipient they are required to take a couple more steps before they will be able to read it. 

Check out our documentation on how to read encrypted messages using a one-time passcode.

Email quarantine helps protect the University by filtering out potentially malicious or unwanted emails that may include malware, spam, or phishing links. However, sometimes good messages get caught too. When this happens you will receive an email from "Quarantine Report" with the subject "Quarantined Message Report." You can preview the email to determine if it is needed, and if not delete it. If it is needed, you can either release it or request to release it. These options are dependent on why the message was originally quarantined.

If you have a message stuck in quarantine you will receive a daily quarantine report in your inbox. Need that email now? You don't have to wait for your quarantine report. You can review your email quarantine at any time.

Be sure to review your quarantined messages within 30 days. If no action is taken with this time frame, the message will be deleted.

Microsoft Links

• Preview Email in Quarantine
• Release Quarantined Email
• Request Release of Quarantined Email
• Delete Email from Quarantine

Video Resources

• Managing Your Email Quarantine (Microsoft)

Add known, trusted senders to the Safe Senders list to ensure these emails make it to your inbox instead of junk mail or quarantine. Keep in mind that anyone, even cybercriminals, can create free email accounts from Google, Yahoo, etc. It is a safer option to add the full email address instead of the domain when adding senders to your Safe Senders list. 

• Sender:  [email protected]
• Domain:  @gmail.com

Outlook Client

1. On the ribbon, select the Home tab then select the Junk icon.
   
2. From the drop-down list, select Junk E-mail Options.
   
3. Select the Safe Senders tab and click Add.
   
4. Type an email address or domain in the text box. Click OK.
   
5. Click Apply to save your changes and OK to close the Junk E-mail Options.
   

Outlook Web App

1. Sign into https://office.ferris.edu.
2. Open Outlook.
3. Click the Settings gear in the upper right.
   
4. Click on Mail > Junk email. Click the Add button under the safe senders and domains section. 
   
5. Type an email address or domain in the text box and press enter when finished. 
   
6. Close the Settings window.

Please see our step-by-step instructions on how to report suspicious emails correctly.