24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 4:30 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
Critical security updates for both Android and iOS devices are available to download. You should make sure you have the latest system versions on your devices. You can check by following the directions below. It is also recommended that University issued mobile devices be pin or password protected. To learn how to PIN or password protect, see below.
It is recommended to have your mobile device perform automatic backups. To do this, follow these steps:
To check for updates, follow these steps:
It is recommended to check which version of Android you are using. To do this, follow these steps:
If you do not have version 4.4 or higher, it is strongly recommended to install the Firefox web browser from the Play Store, you can download Chrome if you prefer. To do this, follow these steps:
To create a PIN or password for your mobile device, follow these steps:
If you have a mobile device provided by Ferris State University and have any questions in regards to updating, checking your Android version, or installing a new web browser, please contact the IT Solution Center.
If you do not have a mobile device provided by Ferris State University and have any questions, please contact your mobile device provider.