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Please note that, starting March 12th, user registration and verification enrollment are required in order to change your password or unlock your account. You only need to register your account once and enroll in at least one (1) verification option to be able to change your password or unlock your account. You can add/remove verification options at any time.
User Registration
- Go to pwdhelp.ferris.edu
- Click "User Registration" (picture below)
- Sign in using your Ferris username and passphrase (password) (picture below)
- After signing in, you will be able to enroll your first verification method.
Enrolling in Verification Options
- Sign in using your Ferris username and passphrase (password) (picture below)
- Click "Enrollment". On this screen you can choose to verify your account by email, text, and/or the Microsoft Authenticator app.
To enroll in email verification, click "Add Email"
A box will appear where you can enter your non-Ferris email address. (picture below)
After typing in your email address, click "Send Code" to send a verification code to your email.
Once you receive the code, type the code in the "Enter verification code" area and click "Verify Code". Your email is now enrolled as a form of verification.
To enroll in text verification, click "Add mobile number"
A box will appear where you can enter your cell phone number. (picture below)
After typing in your cell phone number, click "Send Code" to text a verification code to your cell phone.
Once you receive the code, type the code in the "Enter verification code" area and click "Verify Code and Continue". Your cell phone is now enrolled as a form of verification.
To be verified using the Microsoft Authenticator app, download the app through your phone's app store.
Once the app is downloaded, click the pencil icon in the Microsoft Authenticator area on our website. A box will appear with instructions on how to add an account to the app. There will be a QR code on the website that you can scan with the authenticator app once you tap "Other account". (picture below)
After the app generates a code, type it in and click "Verify Code". You can now use the Microsoft Authenticator app as a form of verification. -
- Go to pwdhelp.ferris.edu
- Click "Reset Password". (picture below)
- Type in your Ferris username in the first box and the captcha in the second box. Once
these are entered, click "Continue". (picture below)
- Choose which form of verification you would like to receive your verification code
and click "Continue". (picture below)
- Enter the code that was sent to you and click "Continue".
- Enter what you want your new password to be (after you make sure it conforms to our password requirements) and confirm it. Click "Reset Password" to make changes. (picture below)
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- Go to pwdhelp.ferris.edu
- Click "Unlock Account" (picture below)
- Type in your Ferris username in the first box and the captcha in the second box. Once
these are entered, click "Continue". (picture below)
- Choose which form of verification you would like to receive your verification code
and click "Continue". (picture below)
- Enter the code that was sent to you and click "Continue".
- Once your identity has been successfully verified, click "Unlock Account" to regain access to Ferris systems.
Still need help? Contact the IT Solution Center via the options at the left.
