24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 5 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
Please note that, starting March 12th, user registration and verification enrollment are required in order to change your passphrase (password) or unlock your account. You only need to register your account once and enroll in at least one (1) verification option to be able to change your passphrase (password) or unlock your account. You can add/remove verification options at any time.
How To Reset If You Know Your Password
I NEED HELP RESETTING MY PASSWORD (NOT VERIFIED IN A VERIFICATION METHOD)
- If you do not know your password and have not registered in a verification method, please call the IT Solution Center at (231) 591-4822.
- If you already know your password and want to change your password please follow the instructions for User Registration in the User Registration and Enrolling in Verification Options tab.
- Once you have completed User Registration and enrolled in all your desired verification methods, click on the tab at the top of the screen that says “Change Password”.
- This will take you to the page where you can change your password. Enter your current password in the box labeled “Old Password”.
- After entering your current password in the correct box, enter your new password into the box labeled “New Password”.
- Enter your new password again in the box labeled “Confirm New Password”. Note the password requirements below the boxes, if your new password does not meet the requirements, it will not be accepted.
- If your password meets all the requirements, a pop up at the top of the screen will come up and say, “Password change successful for the following account(s)”. Click “Close”. Congratulations, you have successfully changed your password!
HOW DO I CHANGE MY PASSWORD IF I DON'T REMEMBER IT AND I'M ALREADY REGISTERED IN THE PASSWORD RESET TOOL?
- To use this, you need to have enrolled in a verification method before. If you have not enrolled and do not know your password, please call the IT Solution Center at (231) 591-4822.
- If you have enrolled in verification method, go to the MyFSU login page.
- Click "Forgot password?".
- After you click “Forgot Password?” you will be taken to a page where it asks you to enter your username. Enter it in the box indicated and complete the CAPTCHA (the wavy letters/numbers) the click “Continue”.
- After you click “Continue”, the next page asks you which method of verification you wish to use. If you have only enrolled in one method, that will be the only option but if you have enrolled in more than one, select the one you want to use today and click “Continue”.
- If you selected SMS verification (text message), it will ask you which phone number you want to use today. Select the one you want and click “Continue”. This will send a code to the phone number that you selected. Enter the code in the box and click “Continue”.
- After you click “Continue”, a code will be sent to the phone number that you selected. Enter the code in the box and click “Continue”.
- If you selected email verification, it will ask you which email address you want to user today. Select the one you want and click “Continue”. This will send a code to the email that you selected. Enter the code in the box and click “Continue”.
- After you click “Continue”, a code will be sent to the email that you selected. Enter the code in the box and click “Continue”.
- If you selected Microsoft Authenticator, it will ask you to enter the code that appears on the app. Enter it and click “Continue”.
- All of these forms of verification lead to the same screen (picture below).
- Enter the new password in the box labeled “New Password”, that you wish to use and confirm it in the box labeled “Confirm New Password”.
- Note: Notice the password requirements (in the red box). If your new password does not meet these requirements, it will not be accepted.
- If your password meets the requirements, a pop up will say “Password Change Successful”. Congratulations, you have successfully reset your password.
Click the Apple icon in the top-left corner of your screen, click System Preferences, and then click Users & Groups.
Click Change Password.
Enter your current password in the Old Password field.
Enter your new password in the New Password field, then enter it again in the Verify field. For help choosing a secure password, click the Key button next to the New Password field.
Enter a hint to help you remember the password. The hint appears if you enter the wrong password three consecutive times, or if you click the question mark in the password field in the login window.
Click Change Password.
*Instructions courtesy of Apple.com
Did you recently change your password and now you can't log in to your Ferris-owned laptop when off campus? This means that the laptop needs to be resynced with our servers to recognize your new credentials. To do this,
Still need help? Contact the IT Solution Center via the options at the left.
24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 5 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.