ID & Passphrase (Password) Help for Faculty and Staff

Please note that, starting March 12th, user registration and verification enrollment are required in order to change your passphrase (password) or unlock your account. You only need to register your account once and enroll in at least one (1) verification option to be able to change your passphrase (password) or unlock your account. You can add/remove verification options at any time.

User Registration

How do I register in the password reset tool?

1. To enroll, you must know your password, if you do not know your password, please call the IT Solution Center at (231) 591-4822. 
2. Sign in to MyFSU and click on the “Change Password” icon on the far right.
   
3. Once you click on “Change Password” you will be redirected to a page that asks you to “Complete your enrollment now!”. There are three different verification methods, SMS (text message), email, and Microsoft Authenticator. The first method you can enroll is SMS, after you enroll in SMS you can choose to enroll in either email verification or Microsoft Authenticator. You can enter multiple phone numbers or mail addresses as verification methods.  
4. Click on the button that says, "Click here".
   
5. You will be taken to a page where you will enter your phone number for SMS (text message) verification. Enter your phone number in the box provided (picture below) and click “Send Code”.
   
6. A text message containing a verification code will be sent to the phone number that you put in. Enter the verification code in the box provided and then click “Verify Code and Continue”.
   
7. After you click “Verify Code and Continue”, you will be taken to the Enrollment page where a pop up at the top of the screen will say “You have successfully enrolled!”.
   
8. From this page, you can enroll in the other methods of verification that are available, Email and Microsoft Authenticator. You have just enrolled in SMS (text message) verification and are pre-enrolled in email verification with your Ferris email. 
9. If you wish to add more phone numbers, please go to the section of this instruction page named “SMS Enrollment”. 
10. If you wish to add more email addresses, please go to the section of this instruction page named “Email Verification”. 
11. If you wish to enroll in the Microsoft Authenticator, please go to the section of this instruction page named “Microsoft Authenticator Enrollment”.

More Methods of Enrollment

SMS Enrollment

1. Sign in to MyFSU and click on the “Change Password” icon on the far right.
   
2. If you are already enrolled, it will take you to the “Change Password” tab of the password portal. Click the tab labeled “Enrollment” at the top of the screen. If you have not already enrolled, please go to the section of this instruction page named “How do I register in the Password reset tool?”.
   
3. After you click on the enrollment tab at the top of the screen, click “Add mobile number”.
   
4. A pop up will appear at the top of the screen asking you to enter the phone number you wish to use as another verification method. Enter your phone number is the in the box labeled “Enter mobile number”, then click “Send Code”.
   
5. After you click “Send Code”, a test message containing the verification code will be sent to the phone number that you entered. Enter the verification code in the box labeled “Enter verification code”. Click “Verify Code”.
   
6. If the verification code you entered is correct, the pop up will disappear and the new phone number that you added will be added under the section named “SMS Verification” (picture below).
   

Email Enrollment

1. Sign in to MyFSU and click on the “Change Password” icon on the far right.
   
   
2. If you are already enrolled, it will take you to the “Change Password” tab of the password portal. Click the tab labeled “Enrollment” at the top of the screen. If you have not already enrolled, please go to the section of this instruction page named “How do I register in the Password reset tool?”.
   
   
3. After you click on the enrollment tab at the top of the screen, click “Add Email”. 
4. A pop up will appear at the top of the screen asking you to enter the email address you wish to use as another verification method. Enter your email address is the in the box labeled “Enter Email address”, then click “Send Code”. (Suggestion: do not use your Ferris email as, if you forgot your password to MyFSU, you also cannot access your email, so you will not be able to access the verification code.)
   
   
5. After you click “Send Code”, an email containing the verification code will be sent to the email address you entered. Enter the verification code in the box labeled “Enter verification code”. Click “Verify Code”.
   
   
6. If the verification code you entered is correct, the pop up will disappear and the new phone number that you added will be added under the section named “Email Verification” (picture below).
   
   

Authenticator Enrollment

1. Sign in to MyFSU and click on the “Change Password” icon on the far right.
   
   
2. If you are already enrolled, it will take you to the “Change Password” tab of the password portal. Click the tab labeled “Enrollment” at the top of the screen. If you have not already enrolled, please go to the section of this instruction page named “How do I register in the Password reset tool?”.
   
   
3. After you click on the enrollment tab at the top of the screen, click “Set up” under the section named “Microsoft Authenticator”.
   
   
4. A pop up asking you to install Microsoft Authenticator will appear. This is an app for your phone, find it in the place where you get all your apps for your type of phone, ex. App Store, the Google Play Store, etc. 
5. After you install this app on your phone, open it and agree to the terms and conditions (if you wish). After that, click the button labeled “Scan a QR code”.
   
   
6. Scan the QR code that is the in the pop up on your computer screen with the camera of your phone. If your phone successfully read the QR code, the app will take you to a screen that has a one-time password code on it (picture below).
   
   
7. Enter the one-time password code into the box on the pop up on your computer indicated (picture below) and click “Verify Code".
   
   
8. If the verification code you entered is correct, the pop up will disappear and the section labeled “Microsoft Authenticator” will tell you that you can use the code generated by the app on your phone to prove your identity (picture below).
   
   

 

Forgot your password? Locked out of your account? Save time and visit the Password Self Service website. In just a few easy steps you can be back in your account without needing to call the help desk. Visit the website to get started!

1. Enter your Ferris email address and the letters from the captcha.
   
2. Select the reason you are having trouble getting into your account.
   
3. Select the contact method you’d like to use for verification and provide the information requested.
   
4. Enter the verification code you receive from the contact method you chose.
   
5. Enter a new password and confirm.
   
6. Success! You can now get back into your account.
   

1. Click the Apple icon in the top-left corner of your screen, click System Preferences, and then click Users & Groups.

2. Click Change Password.

3. Enter your current password in the Old Password field.

4. Enter your new password in the New Password field, then enter it again in the Verify field. For help choosing a secure password, click the Key button next to the New Password field.

5. Enter a hint to help you remember the password. The hint appears if you enter the wrong password three consecutive times, or if you click the question mark in the password field in the login window.

6. Click Change Password.

*Instructions courtesy of Apple.com