| 10 |
Improve deskside support. Hire 4 PT staff in TAC (3 years). |
100 |
In FY14, the staffing plan was modified from four PT temp desktop support technicians
to two FT temporary and two PT temporary technicians. You can read the complete strategy
here. |
| 11 |
Formalize TAC 24x7 services (external) |
100 |
IT Services entered into an agreement with a vendor to provide evening, weekend and
holiday telephone support for students, faculty, and staff. |
| 12 |
IT Network infrastructure: ongoing updates |
70 |
Network equipment upgrades were completed in MCO, Granger, and Heavy Equipment as
well as the West Campus Apartment residences (Robin, Cardinal, and Finch Courts).
Network Core equipment upgrades for West, Allied Health, Arts/Science Commons and
FLITE are currently scheduled for mid/late October. This project is 70% complete. |
| 13 |
Upgrade wireless networks in academic buildings |
90 |
Wireless network equipment upgrades were completed for MCO, Automotive, Heavy Equipment,
Granger, Bishop Hall, Alumni Building, South Commons, Corporate & Professional Development
Center, Copy Center, General Services Building & Annex, Racquet Facility and Fitness
Center, Power Plant, Center for Student Services, McKessy House, West Campus Community
Center. Residential buildings Hallisy Hall, Bond Hall, Vandercook Hall, Clark Hall,
and West Campus Apartments were also upgraded. Wireless upgrades in Granger are 90%
complete, Wireless upgrades in MCO are underway and Heavy equipment will be upgraded
over Christmas Break. |
| 17 |
University Web Server |
45 |
Decision made to separate the MyFSU and the webserver projects. Webserver will be
split into four servers. Production and test for Omni only and a production and test
servers for all other small web applications. Test server have been provisioned. |
| 19 |
Increase use of student employees (10) |
100 |
All students have been hired and are deployed to customer support locations per our
Academic alignment strategy. You can read the complete strategy here. |
| 27 |
PC Replacement |
100 |
For the second year, the new team approach for completing PCR was used for both rounds.
The first round for all non-academic divisions completed 99 new installs during the
summer. The second round with 254 new computers in academic areas were completed by
December 2014. |
