24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 4:30 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
Critical security updates for both Android and iOS devices are available to download. You should make sure you have the latest system versions on your devices. You can check by following the directions below. It is also recommended that University issued mobile devices be pin or password protected. To learn how to pin or password protect, see below.
It is highly recommended that your iOS device(s) are running the latest software update provided by Apple.
It is strongly recommended to back-up your device prior to any software update utilizing iTunes instead of iCloud.
To back up your iOS device via iTunes, follow these steps:
To update your device wirelessly follow these steps:
To update your device using iTunes follow these steps:
To create a passcode for your iOS mobile device, follow these steps:
If you have a mobile device provided by Ferris State University and have any questions in regards to backing up and updating your iOS device, please contact the IT Solution Center.
If you do not have a mobile device provided by Ferris State University and have questions in regards to backing up and updating your iOS device, please contact your mobile device provider.