Service Catalog

Description: Computer accounts and access for Ferris State University students, faculty, and staff for supporting instruction, research, and administrative activities. Services in this category include Application Access, Assistance, and Building Security.   

• Application Access
• Assistance
• Building Security

Description: Services related to the functionality, repair, and maintenance of classroom and lab spaces in support of teaching and learning activities. Services in this category include Classroom Technology, Classroom Maintenance, and Classroom Renovation. 

• Classroom Maintenance
• Classroom Renovation
• Classroom Technology

Description:

• Contact Center Services
• Cable TV
• Administrative Billing
• Emergency Notifications
• Mobile Devices
• Telephone Services
• Voicemail

Description:

• Server
• Storage
• Back-up & Restore

Description:

• Calendaring
• Mobile Device Email
• Email
• Gmail
• Skype for Business
• Office 365

Description:

• Security Cameras
• Student Technology Services
• Health & Science Equipment
• Inventory Work
• Desktop Support

Description:

• Report Outage or Error
• Request Help

Description:

• Room Renovation
• Video Conferencing
• Digital Signage
• Audio Visual Services
• Event Services

Description:

• Firewall Services
• VPN
• Network Registration
• Wireless Network
• Ethernet Connectivity

Description:

• Network Printing
• Printer Management
• Student Printing
• Local Printing

Description:

• Lost/Stolen
• Mobile Device Management
• Email Security
• Encryption
• Anti-Virus & Anti-Malware
• Digital Forensics & Incident Response
• Data Loss Prevention
• Security Awareness
• Security Policy & Compliance
• Risk Assessment

Description:

• Reporting Services
• Software
• Web Development
• Database Administration
• Application Services
• Automation
• Enterprise Licensing
• MyDegree Support

Description:

• Learning Management System
• Lecture Capture
• Video/Web Conferencing
• Training & Consulting

The Service Catalog is a fundamental part of providing a world class customer experience for IT support incidents and service requests. Many IT organizations know the services they provide to customers, but they do not have the services documented or defined. A Service Catalog defines and communicates these services. It provides customer-facing services that are visible to the business and supporting services required by the IT service provider.

An IT service catalog contains information about deliverables, prices, contact points and processes for requesting a service. Typically a catalog will have two views, a customer-facing view from which business users can browse and select services as well as a technical view that documents exactly what is required to deliver each service in the catalog.

The Service Catalog benefits IT and the University in many ways:

IT Services is currently working on developing our Service Catalog that will allow the University to better interact with IT and request help with technology related issues much easier and more efficiently. The Service Catalog will provide all of the necessary details about the services IT provides, making it easier and faster to get help specifically for those services through our Self-Service portal.