24/7 Phone Support
(231) 591-4822
Toll Free: (877) 779-4822
Walk-up Support
8 a.m. - 4:30 p.m.
UCB 108
IT Core Service Support
8 a.m. - 5 p.m.
- Open Windows Explorer via the Task Bar icon or through the Windows Home button.
- Click and open your Departmental J drive.
- Once opened, you should see a folder with a Green Lock. This means the folder and
files inside of it are encrypted. If you see a Red Lock, this means the folder is
encrypted, but you cannot read the files inside of it. If this happens, please call
the Technology Assistance Center (TAC) at 877-779-4822.
- Open the desired folder.
- Open desired document.
