To use all the features of Blackboard, you will need to have Java installed. Java is known to have some security vulnerabilities so we recommend that you use one browser with Java enabled, just to visit those few sites that need it, and that you keep your primary browser with Java disabled.

Ferris State University currently recommends the use of Java Version 8 Update 121 (32-bit) for Windows users, and Java 8 Update 121 for Mac users, with our systems such as Kronos and Banner. When you install it, be sure to opt out of installing the "Ask" toolbar.

Quick Fix Tips

    1. Open up the Control Panel via the Start Button
      Quick Fix Tips

    2. From the Control Panel, click on the Java icon
      Quick Fix Tips

    3. Click on the Java Tab. Then click on View...
      Quick Fix Tips

    4. In this view, you should see the Java version that is running.
      Quick Fix Tips
    NOTE: It is recommended that Java 8 Update 121 is the only version installed. If there are multiple versions of Java installed, uncheck all of the boxes on the right except for the one belonging to Java 8 Update 121.
    1. Open up Control Panel via the Start Menu
    2. Click on "Programs and Features"
    3. Scroll down the program list and click on the Java program you want to remove. Click on Uninstall to remove the program.
      Quick Fix Tips

    How to tell if you have a 32 or 64 bit operating system

    Windows Users

    Note:  If you are having problems using some of the tools in Blackboard, you may have the 64-bit version installed. You may need to uninstall the 64 bit version and use the 32-bit version.

    • Find out what version of Java you have installed.
    • Remove incorrect Java versions
    • Disable Java Auto Update on 32 bit Windows computers
    • Install Java JRE 8 Update 121
    • Once you have downloaded the correct version of Java, start by double clicking the file and selecting "Yes" at the User Account Control window.
    • A loading screen will now appear. When this is finished you will see a screen similar to the one below.  Click Install unless you would like to change the default installation directory.
      Quick Fix Tips

    When you have successfully installed Java you will be greeted by the following screen. Click Close.
    Quick Fix Tips


    1. Close all browser windows
    2. Click on the "Start" button
    3. Click on the Control Panel
    4. If the "adjust your computer's setting, View by" is set to Category, click the drop-down arrow and select Small icons. Then click on the Java icon.
      Quick Fix Tips

    5. In the Java Control Panel window, click on "Settings..." from the Temporary Internet Files section.
      Quick Fix Tips

    6. In the Temporary Files Settings window, click on "Delete Files..." and click on OK.
      Quick Fix Tips
    7. When the files have been deleted, the Delete Temporary Files window will close. Click "OK" on the remaining windows that are open.
    8. Now you can open your browser again.