ITS Announcements

2018 Maintenance Night Schedule

  • ITS improves the process to report suspected phishing emails - 1/22/18

    With the increasing threat of identity theft and financial losses due to sophisticated phishing attacks, ITS is working to deliver access to new security training and useful tools to report suspected phishing emails.   One of the tools we have enabled is a ‘Report Suspected Phishing’ button in Office365.  This feature enables users to report an email as phishing to IT Security and automates several manual data-collection processes.  This new automated process will forward the email to [email protected] and include all necessary information for IT Security to analyze the message and implement security protocols if required. 

    The new action button, “Report Suspected Phishing” will be located above the body of the email message.  When in doubt, just click on “Report Suspected Phishing” to send the message to IT Security for analysis. 

    Step 1: Click the ‘Report Suspected Phishing’ button.

    Step 2:  Confirm the request to submit the information to IT Security. 

    Our goal is to increase employee security awareness, make it easier to report phishing, and decrease risk from external cyber threats.  Our greatest defense against cyber threats is YOU – the informed and aware user.

     

    IT Services - Phishing Attempt Threat Advisory: “Email Validation” - 1/18/18

    Phishing is a fraudulent process used by spammers to acquire sensitive information from users such as usernames, passwords, and credit card details. Email recipients are often deceived by phishing attempts since messages appear to be sent by legitimate and trustworthy sources.

    Recently, we’ve learned of a new phishing attack that attempts to draw the attention of recipients with the subject line  while the sender may appear to be a valid person you may know. The email includes a link to click on a validate your Ferris State University email account and will take you to a non-Ferris owned site. In the event that you receive a message fitting this description, DO NOT click on the link within the email, click on the Report Phishing link below the subject, close the message immediately, and delete from mailbox. In the event that you did click on the link within the email, please contact TAC immediately so that your MyFSU password can be reset and a ticket logged to track activity.

    Below is an image of what the email may look like.

     

    Thank you,
    Nathan Wallace
    Information Technology Services
    Technology Assistance Center
    [email protected]
    231-591-4822
    Self-Service Portal - https://cherwell.ferris.edu/CherwellPortal/ITS

     

  • IT Services Planned Maintenance for February 15, 2018

    On Thursday, February 15, 2018 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 12 AM

    • MyFSU

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding. 

     

    IT Services Planned Maintenance for February 1, 2018

    On Thursday, February 1, 2018 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning. 

    Starting at 10 PM and ending about 12 AM

    • MyFSU

     

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     
  • IT Services Planned Service Outage Monday March 8th, 2018 

    On Thursday, March 8th, 2018, the following systems and/or services will be worked on during our monthly maintenance time period.

    Starting at 10 PM and ending about 12 AM

    • Banner
    • MyFSU

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    IT Services Planned Service Outage Monday March 5th, 2018 Starting @ 6pm

    On Monday, March 5th, 2018, the following systems and/or services will be unavailable outside of our normal maintenance window starting at 6pm and ending at 6am on March 6th.

    • Banner
    • MyFSU

    During this outage, both of these systems will not be accessible by any faculty, staff, or students. These systems are being updated to ensure compatibility with our new Single Sign-On service that allows easy authentication between business applications. Current systems that utilize the Single Sign-On functionality with MyFSU may error out when attempting the Single Sign-On process, but you can still access those systems by logging in with your MyFSU credentials. IT Services will be working with a 3rd party vendor on this upgrade in migrate our Single Sign-On services to prepare for the Banner 9 upgrade coming later this spring.

    If you have any problems with the listed systems and/or services above after functionality has been restored, please first reboot your computer and log into the network again. If you are still experiencing issues, please contact the Technology Assistance Center (TAC) for further troubleshooting.

    Thank you for your patience and understanding.

  • Ferris IT Services - Active Directory Deforestation for Student Accounts 

    Beginning the week of May 7th 2018, IT Services will be working with a 3rd party vendor to migrate all Ferris State University student Active Directory (AD) accounts from the student.local domain into the already existing ferris.local domain. The initial planning and preparation for this work has already begun and a plan is in place to perform this work during the week after graduation and before summer sessions begin to decrease the impact to the entire student body. Monday and Tuesday of the week mentioned above will be reserved for final preparations and Wednesday will be the day set for the actual work to take place. The remainder of the week will be used for clean-up and remaining work.

    This project is taking place to allow for our major business applications and systems on campus to operate more effectively and efficiently by only needing to access a single domain of users. Having multiple domains causes extensive programming of applications of systems to allow for a multiple domain environment to function, sometimes causing these applications and system to not perform to their potential. Also, management of a single domain is much easier to maintain and secure from an IT perspective.

    As part of the move of student accounts, they will not need to change or update their passwords and their registered third-party email in our password reset system will be maintained. Student employees at the University will be impacted more so than a non-student employee. New profiles will be created for student employees that use Ferris owned computing devices and this could cause some impact to their work and the systems and applications they use for their jobs. An FAQ page has been published that answers additional questions about this work. You can find this FAQ page here. If you have any questions, please contact TAC for further assistance. Thank you.

  • IT Services Department Update

    Technology Assistance Center (TAC) and Student Technology Services (STS) have been consolidated into one new team - IT Solution Center (ITSC). This new team will enhance the customer service experience by providing a single point of contact for IT services; including, cellular mobile device support, hardware support, application support, cable television support, and account/access management. Moving forward, all Students, Residential Life Customers, Faculty, Staff, Alumni, Retirees, Emeriti, and Affiliates will receive support from a unified team.

    The IT Solution Center is located in University Center (UC) offices 106 & 108. Inventory Operation, a team function within ITSC, is now located on the lower level of the UC. ITSC Second Level Support technical pod operations have been consolidated to three strategic campus locations: Business, Flite, and VFS.

    The Enterprise and Application Services (EAS) team has been enhanced with the addition of the Telecommunications & Network Infrastructure services and staff. This enhanced service team is now known as Enterprise, Application, and Infrastructure Services (EAIS). EAIS staff, located in the West building, provide engineering support to the University’s main data centers, network and telecommunication infrastructure, server and storage architecture, Office 365 environment including email, enterprise, and departmental applications.

    The Cyber Security team still resides in the West building and reports to the Chief Technology Officer (CTO). The Cyber Security team will welcome the team’s new manager, Mike Coady, on September 10th. The Cyber Security team is dedicated to protecting University data, services, and infrastructure while supporting user access and deployment of new technologies.

    IT department administrative services, including the Office of the CTO, have been centrally located and are now known as IT Central Office. IT Central Office administrative operations and personnel are located in Prakken 121.

    Have a question regarding changes in IT or a question about IT services? Please contact your IT Solution Center:
     http://www.ferris.edu/it
    • 231-591-4822 local
    • 877-779-4822 toll free