Assertive Communication Skills

Assertive Communication Skills DVD coverBeing an assertive, effective communicator requires confidence, good communication habits and emotional control. In order to develop more positive habits, you need to think about what you currently do, why you do it, what your desired results are and if you are actually achieving those desired results.

This training uses the SkillPath Seminar video course, Assertive Communication Skills. Those who complete all four modules and the ten-question assessment will receive a program certificate!

Training Delivery

This training is currently available on DVD. Email [email protected] to borrow the DVD from our library.


  • The verbal and nonverbal communication model can be broken into the three “V’s” of communication: Verbal, Vocal and Visual. Learn how to achieve effective and meaningful communication by ensuring these three parts of the message support each other.

    • Understand the importance of body language in face-to-face communications.
    • How to avoid sending mixed messaged over the phone or in a written format.
    • What your visual appearance is saying about you.
    • How colors can influence the way people view you or how they feel around you.
  • How do you know if you or the person you are communicating with is crossing over a passive or aggressive line? To find out the answer, you need to understand each of the most common communication styles.

    • The 4 basic communication styles
    • How to recognize if someone is being aggressive.
    • How an aggressive communicator might express intimidation.
    • How to stand up for yourself, set boundaries and express what you need.

    When we talk about people who are difficult to communicate with, we really must look at passive communicators. Learn more about this style as well as some other possible communication approaches.

    • Common characteristics of passive communicators
    • The challenges that passive communicators face with assertive communication.
    • Why a passive communicator becomes passive-aggressive.
    • How to combine styles to either escalate an issue or get the results you need.
  • Learn how to add “confident and effective communicator” to your skill set by utilizing a few easy-to-implement assertive techniques.

    • A list of works you might want to consider taking out of your vocabulary.
    • How to use the EASY Scripting Model to plan your conversations.
    • The benefits of using active and reflective listening skills.
    • Assertive communication techniques that can help you handle conflict, crucial conversations and difficult people.

Anyone with a disability who needs special accommodations to participate in this program should call 231-591-2112 or email [email protected]