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1. What is Ferris Student e-mail?

• Students will be given at least 7 GB of available space.
• Excellent spam-message filtering
• Lifelong account
• No advertising for current students
• No cost for the foreseeable future
• Powered by Google

2. Why is the University making this change?

The migration of student e-mail accounts to a third-party provider is a big improvement for students and alumni. It enables students to keep their Ferris e-mail account after they graduate. This is something the University has wanted to offer for a long time, but has not had the resources to do.

The third party interface is very user-friendly and serves a vast number of users. Google is more reliable with handling the increased demand and adjust to changes in load. This will be a more reliable and robust e-mail for students and alumni.

3. When will this transition take place?

Moving all student accounts over on Jan 5, 2009

4. Who will have access to the new Google powered e-mail?

At this time we are targeting student-only affiliations. Staff and Faculty will remain on the existing Lotus Notes e-mail system.

5. How do I access my new e-mail account?

Student e-mail will be accessed only through MyFSU, using your current ID and password. Once you have logged into MyFSU, click on the Icon for mail.
Please Note that going straight to Gmail.com or google.com will not work to access your Ferris e-mail account. You must login through MyFSU.

6. What if the MyFSU page is unavailable?

A re-direct link will appear on the screen once signing into MyFSU and you can sign on using your pin # for the password. If uncertain what your pin # is, call TAC 1-231-591-4822 or 1-877-779-4822

7. What is my new e-mail address?

Everyone is going to have (MyFSU login ID)@ferris.edu

8. Will my e-mail address change?

Yes – the domain is changing from fsuimail.ferris.edu to @ferris.edu. Your account name will remain the same.

No - If you have a name change, your original e-mail address will remain the same.

9. Will my current e-mail be automatically imported into the new e-mail account?

No. However, you can mass import your old mail into your new account. For further instructions click here.

10. Will my address book be auto imported to my new e-mail account?

No. This will be a manual process done by the user.

If you created your address book within the MyFSU environment, follow the instructions below. This must be done by Jan 2, 2009 because it will be unavailable after that time. We recommend this be done before Holiday break.

While in MyFSU, enter into your e-mail.
1. Click on Address Book.
2. Click on Import/Export.
3. Under Export, choose Microsoft Outlook from the drop down, and click on Export Now.
4. When the File Download pop-up appears click ‘Save’ and choose your destination (recommend using desktop) for this address book to be saved.
5. Click ‘Save’ to save your file.
6. Your address book has now been saved to your computer.
7. Instructions for importing will be provided after Jan 5, 2009.

If your address book resides only in Imail, you will need to re-enter all information in your new e-mail account. You can manually copy and paste or retype everything. There is no export feature available.

11. Will I be able to forward my e-mail to another account or vise-versa?

Yes, see Google Help. Click Here

12. How long will I still be able to access my Imail account?

You will only be able to access your old Imail through the IpSwitch (web version). It will remain available until April 1, 2009

13. Can I create an Alias?

No. Google doesn't offer traditional aliases. See Google Help answer by clicking here.


14. What if I need something restored?

No. It is not possible to provide restores.

15. How can I set up my e-mail in Outlook Express?

See the instructions here.

16. How do I set up e-mail on my phone?

It depends on which mobile phone you are using. See the link provided.

http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=75726
(http://www.hofstra.edu/PDF/SCS_gmail_pop.pdf)

17. Can Ferris add campus related items to my e-mail calendar?

No. All campus information will be in your MyFSU log in page.

18. Will I be able to view personal and campus announcements in my new e-mail?

No. Your campus announcements will display on your MyFSU log in page.

19. How does Google treat my e-mail account?

Google’s privacy statement is located here
Additional information about how your information is kept, click here

20. Will my personal Gmail account (created previously) synchronize to the new student Ferris e-mail account?

No. They are separate accounts.

21. What is a Google document?

See Google Help. Click here to view the answer.

22. How do I share a Google document?

See Google Help. Click here to view the answer.

23. What is Google Talk?

A voicemail feature allows your friends and contacts to send a voice message to your mail inbox. See Google Help. Click here to view the answer.


24. Can I attach large files?

Yes. You can send and receive messages up to 20 megabytes (MB) in size. However, the precise amount allowable will depend on the attachment.

25. Google uses the term ‘Label’, what is it?

It is equivalent to a folder or similar. See Google Help. Click here to view the answer.


26. How do I create a folder (referred to as ‘Label’)?

Create labels, see Google Help.  Click here to view the answer.


27. Will Labels help me to organize my mail?

You can make Labels, see Google Help. Click here to view the answer.


28. What is a ‘Filter’ and how do I create a ‘Filter’?

Allows you to manage the flow of incoming messages, see Google help. Click here
 

29. Can I make rules to automatically send my mail into specific folders?

Yes. You need to use auto filtering, see Google help. Click here to go to the answer
 

30. Are RSO e-mail accounts affected by this change?

Not necessarily. RSOs that already have a Lotus Notes account are all set. If your RSO account is in Imail you will need to request a Lotus Notes account. Call TAC 1-231-591-4822 or 1-800-779-4822 to get an account created.

31. Will I still receive ‘Puremessage Admin’ notification e-mails?

No. It will go through Google’s filter.


If you have any questions that Google Help can not provide, call TAC at 1-231-591-4822 or 1-800-779-4822 and we will be happy to assist you.