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Contact TAC: Telecommunications Technology Services
CallPilot Voice Messaging Instructions
SETTING UP YOUR MAILBOX Dial the access number for CallPilot Voice Messaging at x-5005.
LOG IN At the prompts, enter the following:
“Mailbox” (Your extension number).
# key (stop)
“Password” (Your password is initially set to _1_ plus your mailbox number).
# key (stop)
CHANGE YOUR PASSWORD
Press 8 4
Enter your old password. (_1_ plus your mailbox number)
Press # (stop)
Enter your new password (at least 4 digits).
Press # (stop)
Enter your new password again.
Press # (stop)
RECORD YOUR PERSONAL VERIFICATION
Press 8 2
Press 9 (“There is no name for personal verification at this address.”)
Press 5 (Immediately say your first and last name and extension number).
Press # (stop)
RECORD YOUR GREETING
Press 8 2
Press 1 (External Greeting)
Press 5 (record)
Press # (stop)
Press 2 (play)
IF NEEDED:
Press 5 while at the beginning of the greeting to re-record your greeting.
Press 7 6 (delete)
LOG OFF 83
CALLPILOT MULTIMEDIA MESSAGING
VOICE MAIL BASICS
If you need to call into Voice Mail when outside the office to retrieve messages and/or change your greeting etc., dial 591-5005 NOTE: You must place your call from a touch tone phone.
Once you login to CallPilot Voice Mail you would most likely hear, “You have 1 new voice message. Message 1 new from “Someone’s Name Extension XXXX” received today at 2:38 pm.”
Playing your messages
Your mailbox is set up to automatically play a message once you hear the header.
To stop playback of a message, touch # (stop).
To resume playback, touch 2 (play).
To replay a message header, touch 7 2. (This will also give you a list of anyone who received a copy of this message.)
Use the top two rows of your telephone keypad to move quickly through your messages.
1 Skip backward in a message
3 Skip forward in a message
4 Skip back to previous message
6 Skip forward to next message
Deleting/Restore Messages
To delete a message, touch 7 6. This will tag message for deletion and move it to the end of your mailbox.
To “undelete” a message, touch 7 6 again when the message plays again at the end of your mailbox.
Once you have disconnected, all messages tagged for deletion will be removed.
Express Messaging
Express Messaging is used to share information in your office without ringing a telephone.
To use Express Messaging, dial 5006.
“Express Messaging to mailbox” (enter the mailbox number you want to leave a message in followed by # sign).
“Someone’s name, extension XXXX, please leave a message after the tone.”
Leave your message and hang up.
SUGGESTED GREETINGS
Away from your desk -
Hello, this is (your name). I am unavailable to take your call. Please leave your name, telephone number and a message and I will get back to you as soon as possible. If you need immediate assistance, during normal business hours, please PRESS "0" to speak to our receptionist.
This is (your name), and today is (day and date). I am in the office today, but am unavailable to take your call at this time. Please leave your name, telephone number and a message. If you need immediate assistance, during normal business hours, please PRESS "0" to speak to our receptionist.
Away from the office for any length of time -
Hello, this is (your name). I will be out of the office until (time and/or date). If you need to speak to someone immediately, during normal business hours, please PRESS "0". Otherwise, please leave your name, telephone number and a detailed message after the tone and I will call you when I return.
Weekly updated greetings-
This is (your name). You have reached my voice mail for the week of (month & day).
Please leave your name, number and message. I will call when I return. If you need help right away, please PRESS 0 to speak with our receptionist.
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