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Phone: 231.591.4822 (4TAC)
Toll Free: 877.779.4822
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Information Technology Assistance Program (ITAP)

Do you have questions on how to use your computer?
Feel "canned" training opportunities are above or below your skill level?
Would you like to learn new skills in the comfort of your office on your computer?
Do you wonder if some of the work related computer tasks you are trying to do could be done a better way?
Would you like to know more about computing resources available to you?

If you answered yes to any of the questions above then the Information Technology Assistance Program (ITAP) can help! The ITAP group is designed to help users learn to make better use of their computers by having enthusiastic, patient, well-trained students who love to share their knowledge of computers with you.

Software packages we currently work with include: FerrisConnect, Lotus Notes, Respondus, Studymate, several Adobe products, Microsoft Office products, and Windows XP.

We have a group of students that are mostly juniors and seniors. Each student has specialized skills based on their majors which allows us to train and answer questions on less common software. Additionally we can help with many hardware questions or concerns. We plan on expanding the services over time as we hire and train more students.

Request a Training Session

This program is a result of the President’s Task Force Synthesis recommendation from this past winter which stated Ferris needs to "expand the use of students for support throughout the University." Information Services and Telecommunications has set up the program to work closely with the Faculty Center, the desktop support areas (CTS and STS), the Technology Assistance Center, and other support areas on campus so the students should be able to provide answers for you, or direct you to the people who can best help you. This program is an addition to our current support services, so the TAC is still the place to call to for general phone support, to report broken hardware, request new software, etc.