Information Technology Standards

Employee Technology Standards

  • Webcams

    The following web cameras have been tested and verified to work with Ferris State University's standard  computers:

    • Logitech HD Pro Webcam C920
    • Microsoft 7PD-00008 LifeCam HD-6000 USB 2.0 Webcam

    Both cameras have a built in microphone.

    Microphones

    The following microphones have been tested and verified to work with Ferris State University's standard computers:

    • Acoustic Magic Voice Tracker Array Microphone
    • Revolabs xTag USB Wireless Rechargeable Microphone
    • Blue Snowflake Microphone
    • Logitech USB Desktop Microphone
    • ClearOne Chat 150 Microphone and Speaker with Noise Cancellation
    • Microsoft L2 LifeChat LX-3000 USB Connector Circumaural Headset
  • Turning Technologies TurningPoint is the University's standard classroom response system. Faculty may request a kit from Turning Technologies at the following link: Request a TurningPoint Kit

    Training is available through the Faculty Center for Teaching and Learning. Online assistance is also available at the following link: Online Training for TurningPoint

  • Physical Computer Name Format

    The computer naming standard is meant to be of use to all of ITS. The naming convention should allow a technician to locate the computer using just the name.

    To that end, the computer name should consist of the following:

    • Building name
    • Room number
    • Computer number (based on location in the room) or TS for the teaching/lecture station

    The following naming convention will accomplish this:

    BBB-RRRRR-NN

    Where BBB is the short name of the building e.g.: BUS = Business, STR = Starr...

    RRRRR is the room number. 5 places are allowed to accommodate all rooms on campus.

    NN is the number of the computer, starting to the left of the door and moving clockwise around the room. Exceptions to this might be a classroom where a different scheme makes more sense when viewed from the teaching station where an instructor may be using NetSupport School.

    Example:

    • ASC-1017E-06
    • STR-105-TS

    Virtual Computer Name Format

    Virtual computers will use the name of the host system with a "-VN" after, where N represents the virtual machine number.

    Example:

    • ASC-1017E-06-V3

    Test Computer Name Format

    Test computers will use the name of the host system with a "-TN" after, where N represents the test machine number.

    Example:

    • ASC-1017E-06-T3

    Checkout Computer Name Format

    This question was asked in an email and hasn't been brought before the committee yet.

  • Personal Computers (PCs)

    Starting Jan. 1st, 2015 the official vendor will change to HP computers sold by Sehi Computer Products Inc.

    The Ferris State University Standards Committee requires the following minimums for the purchase of a new desktop computer:

    • Business product line model
    • Intel Core i7 Quad Core Processor
    • 16 GB RAM
    • 500 GB (7200 RPM) Hard Drive
    • 19" LCD monitor
    • DVDRW+- drive
    • Integrated Network Interface Card
    • Optical Mouse With Scroll
    • 4 year Warranty
    • Video Card with 1 GB RAM

    If the budget allows, we recommend purchasing, in the following order, additional RAM, a faster processor, a larger hard drive, and/or a larger monitor. Since each department has unique computer requirements, please contact your local computer support office to determine what hardware configuration will best suit the software applications you use for your work.

    Apple Computers

    Macintosh/Apple computers are also approved for purchase and use on campus.

    The Ferris State University Standards Committee requires the following minimums for the purchase of a new Apple desktop computer:

    • iMac 27-inch
    • 3.1 GHz Quad-Core Intel Core i5 Processor
    • 8 GB RAM
    • 1 TB Serial ATA Hard Drive
    • Video Card with 1 GB RAM
    • Magic Mouse
    • Apple Keyboard with numeric keypad
    • 3-year AppleCare Protection Plan for iMac

    Exceptions

    Exceptions for special situations will be evaluated by TAC on a case-by-case basis.

    Computer Minimum Replacement Recommendations

    In order to run the standard software load currently being used, the Standard's Committee recommends replacement of any desktop computer that is:

    • Optiplex 755 or older
    • Apple iMac with Core 2 Duo or older

    Vendor Review

    The PC vendor review is performed by the committee every four years.

    The last review (completed in Oct. 2014) lead to a change in vendors from Dell to HP.

    The next review will occur in 2018.

  • PC Laptops

    Starting Jan. 1st 2015 the official vendor for laptop/notebooks for Ferris is HP computers sold by Sehi Computer Products Inc..

    The Ferris State University Standards Committee requires the following minimums for the purchase of a new laptop/notebook computer:

    • Business line model
    • Intel Core i7 Based Mobile Processor
    • 16 GB RAM
    • Integrated Network Interface Card
    • Integrated WebCam
    • No integrated Modem
    • Wireless A/B/G/N Compliant Interface
    • 500 GB, 7200 RPM Hard Drive
    • DVDRW+- drive
    • 4 year limited warranty
    • Video Card with 1 GB RAM
    • Nylon carrying case

    During PC replacement the following items are automatically included with the purchase of a PC laptop:

    • Docking station for connectivity and charging
    • Keyboard
    • Optical USB Mouse

    If the budget allows, we recommend purchasing, in the following order, additional RAM, a larger hard drive, and a faster processor. Since each department has unique computer requirements, please contact your local computer support office to determine what hardware configuration will best suit the software applications you use for your work. 

    Apple Laptops

    Macintosh/Apple laptops have been approved for purchase and use on campus.

    The Ferris State University Standards Committee requires the following minimums for the purchase of a new Apple laptop computer:

    • MacBook Pro 15-inch
    • Quad-core Intel Core i7
    • 8 GB RAM
    • 500 GB Serial ATA or SSD Hard Drive
    • Mini Display Port to VGA Adapter
    • 3-year AppleCare Protection Plan for MacBook Pro
    • Nylon carrying case

    Exceptions

    Exceptions for special situations will be evaluated by the TAC on a case-by-case basis.

    Computer Minimum Replacement Recommendations

    In order to run FSU's standard software load, the Standard's Committee recommends replacement of any laptop/notebook computer that is:

    • Latitude D630/D830 or older
    • MacBook Pro with Core 2 Duo processor or older

    Vendor Review

    The PC vendor review is performed by the committee every four years.

    The last review (completed in Oct. 2014) lead to a change in vendors from Dell to HP.

    The next review will occur in 2018.

  • The current official standard for mobile tablets at Ferris is the Apple iPad.

    The Ferris State University Standards Committee recommends the following for the purchase of new iPads:

    • iPad Pro, iPad Air or iPad mini
    • AppleCare+ warranty

    The most current information about support for iPads at FSU is available here. 

  • The current official standard for Windows tablets at Ferris is determined by usage.

    For casual usage (e.g.: browsing the internet or checking email) the Surface 3 tablet is recommended.

    If you need cellular service for your tablet, only the Surface 3 provides that at this time.

    For power users or resource intensive apps, the Surface Pro 4 is recommended.

    The Ferris State University Standards Committee recommends the following MINIMUMS for the purchase of new tablets:

    Either model will have the following:

    • Windows 10 Pro
    • Surface Pen
    • Black Type Cover
    • Extended Harware Support

    Standard Tablet (Surface 3)

    • Intel Atom X7 Z8700 Processor
    • 4 GB RAM
    • 128 GB Hard Drive

    High End Tablet (Surface Pro 4)

    • Intel i5 Processor
    • 8 GB RAM
    • 256 GB Hard Drive
  • General Printing Services

    The end user chooses a printer object when they need to print. Therefore, the object name needs to be descriptive enough so they know 1) the owner of the printer, 2) the location of the printer, 3) what type of printer it is, and 4) the model of the printer. This information will let them select a printer that is located near them and provide an exact printer location if there is a need for technical support. 

    The following naming convention will accomplish this:

    The division or college abbreviation, an underscore, the department, an underscore, the building abbreviation, the room number, a dash, the manufacturer abbreviation (see list of manufacturers below) and the model of the printer.

    For example a Hewlett Packard laserjet owned by Information Technology Services in West 113 would be:

    AF_ITS-CTO_WES113-HP5500

    Approved abbreviations for the types and manufacturers of various printers.

    Manufacturers

    • Canon CN
    • Dell DL
    • Epson EP
    • Hewlett Packard HP
    • Lanier LA
    • Lexmark LX
    • Minolta MI
    • Okidata OK
    • Panasonic PN
    • Toshiba TO
    • Tektronics TK
    • Xerox XO

    Note: If a printer is not in the list, give the manufacturer name to a committee member to bring up at the next monthly meeting.

  • Vendors and Models:

    Hewlett Packard is the University standard vendor for most office and classroom printers. This vendor was selected based on the devices' ease of use, cost of consumables, repair history and support history of their products.

    Laser printers are preferred over ink jets. Consumables for laser printers are less expensive in the long run, and the printers are more reliable and have a longer service life.

    Purchasing information:

    To keep costs down, it is recommended that larger printers are networked in a central location for offices to use. However, there are times that it may be more prudent to purchase individual printers for each office. Networked printers should be purchased with an internal network card.

    Please review the costs of the consumables for the printer before ordering to understand fully the costs associated with the printer.

  • The FSU Computer Standards Committee is recommending that the following software packages be recognized as the standard software load supported for faculty and staff Apple computers on campus:

    • Mac OS X 10.12 Sierra
    • Outlook 2016
    • Safari 10.0
    • Mozilla Firefox (auto-update to latest version)
    • Symantec Endpoint Protection 12.1.7
    • Microsoft Office 2016 Suite
    • Lync 14.0.8
    • Adobe Acrobat Professional XI
    • Snagit 12
    • iLife 11
    • iWork 09
    • Java 8 Update 121 (32-bit)
    • Acrobat Reader and Flash plug-ins
    • Casper Agent 9.61

    In a student computer open lab, we recommend the same software be installed on the machine with the following exceptions:

    • Adobe Acrobat Reader XI will replace Acrobat Professional XI unless licenses have been purchased for the lab computers 
    • Outlook 2016

    Departments that have additional software requirements or have programmatic requirements should contact the Technology Assistance Center (TAC).

    Click here for information on how to disable Java updates.

    Note: Kronos is not supported on a Mac

  • The FSU Computer Standards Committee is recommending that the following software packages be recognized as the standard software load supported for faculty and staff personal computers on campus:

    Windows 10 Operating System (Professional)

    • Outlook 2016 (Office 365)
    • Internet Explorer 11
    • Mozilla Firefox (most recent update)
    • Symantec Endpoint Protection 12.1.x
    • Microsoft Office 2016 Suite
    • Microsoft Visio 2016
    • Microsoft Project 2016
    • Adobe Acrobat Professional XI
    • Snagit 12
    • Flash plug-in
    • Java 8 Update 121 (32-bit)
    • Kace Client

    In a student computer open lab, we recommend the same software be installed on the machine with the following exceptions:

    • Outlook 2016 will not be loaded on the machines for e-mail
    • Adobe Acrobat Reader XI will be installed in place of Acrobat Professional XI unless licenses have been purchased for the lab computers

    Departments that have additional software requirements or have programmatic requirements should contact the Technology Assistance Center (TAC).

    Click here for information on how to disable Java updates

    • The 802.11a, b and g protocols are supported.
    • The 802.11n protocol is available in most areas on campus, but not all.
    • Personal wireless access points are only allowed in residence halls South Campus Apartments, and East Campus Apartments buildings H/K where wireless service is not provided by the University.
    • Wireless access points and routers are not allowed anywhere on campus unless installed by the ITS Network Infrastructure Team.
    • ITS will keep a master list of the location, owner, and configuration of each University provided access point on campus.
    • More information about wireless networking on the Big Rapids campus is available here.
 

Student Technology Standards

  • The FSU Computer Standards Committee is recommending the following software packages as the standard software load for students:

    • Windows 10 Operating System (Pro)
    • Internet Explorer 11
    • Mozilla Firefox (most current version)
    • Microsoft Office 2016 Suite
    • Acrobat Reader and Flash plug-ins
    • Java 8 update 121
    • Current Antivirus (click here for a list of approved antivirus software)

    Some academic programs require students to purchase special software. Students should talk to their academic program office staff or instructor to obtain a list of software required for their program. Most software required by different programs at Ferris are available for use on lab computers on campus. Talk to your instructor for lab locations or find out if the software is available on any of the FLITE open lab computers here.

    The Microsoft Office suite (Windows & Mac versions), Windows operating system, and some Adobe software is available for purchase at a reduced price from the Student Technology Services Store. Click here to go to the STS Store. 

    Antivirus software must be on the approved antivirus software list. Antivirus definitions must be no older than 14 days old.

     Click here for information on how to disable Java updates

  • The FSU Computer Standards Committee is recommending the following software packages as the standard software load on Apple computers for students:

    • Mac OS X 10.12 Sierra
    • Safari 10.0
    • Mozilla Firefox (most current version)
    • Microsoft Office 2016 Suite
    • Java 8 update 121
    • Acrobat Reader and Flash plug-ins
    • Current Antivirus (click here for a list of approved antivirus software)

    Some academic programs require students to purchase special software. Students should talk to their academic program office staff or instructor to obtain a list of software required for their program. Most software required by different programs at Ferris are available for use on lab computers on campus. Talk to your instructor for lab locations or find out if the software is available on any of the FLITE open lab computers here.

    Kendall College of Art & Design technology requirements for students are available here.

    The Microsoft Office suite (Windows & Mac versions), Windows operating system, and some Adobe software is available for purchase at a reduced price from the Student Technology Services Store. Click here to go to the STS Store.

    Antivirus software must be on the approved antivirus software list. Antivirus definitions must be no older than 14 days old.

 

Audio/Visual Technology Standards

  • FSU Display Standard

    Commercial displays for classrooms & public locations

    Introduction

    Televisions have been on campus for generations and are an integral part of our campus
    culture. In recent years these devices have taken on new roles, well beyond the simple
    capability of presenting content, becoming interactive devices with operating systems similar
    to tablets, taking on a multitude of different names, such as
    “Smart TV”. Devices are now also powered for extended
    periods of time up to 24/7 applications. These performance
    characteristics and expectations have created a necessity to
    implement standards for the purchasing and implementation of
    these devices.

    Commercial displays are not all that different from their retail counterparts in their
    image characteristics, however - there are significant differences in other specifications.
    Commercial displays typically have a more robust power supply and better cooling systems
    to handle extended operation schedules. They also carry warranty programs to cover
    commercial customers which is necessary for University purchases. The “Smart TV”
    functions in commercial displays are also more robust and utilize a more suitable feature set
    for campus applications.

    Functions built in to “Smart TV” systems utilize several different operating systems,
    popular versions being Android, iOS, TvOS, Chrome Cast, and Apple TV among other
    proprietary systems. These systems do not yet have an established network or security
    profile where the University has defined network traffic protocols or isolation practices to
    allow for these devices on the secured networks. Currently the internal network functions of
    these display devices, both wired and wireless is not supported. Devices that are found
    connected to the network will be removed.

    Standard

    Any displays purchased for use on camps will follow these parameters:

    • Commercial model displays from:
      • Samsung
      • NEC
    • CATV tuners to support QAM Digital Channels
    • Ports to allow for RS-232 Serial Control
    • UL Listed mount from:
      Chief Mfg.
    • Peerless Mobile Display Carts from:
      Video Furniture International (VFI)  Chief Mfg.
    • Installation practices to include: 
      • ADA compliant mounting for height and wall protrusion specifications.
      • Power outlets to be terminated behind the display or as an integral component of the mount.
      • A/V cable paths installed consistent with best practices where cabling and equipment does not protrude from behind the display.

    Special use applications will be evaluated on a case by case basis.

  • The prices and totals reflected in this document are for reference and discussion only. Please contact the TAC to further formalize any A/V estimate. These packages do not reflect everything required to complete any installation.

  • VCR and DVD/VCR combination devices will not be replaced if they break. Departments have the option of replacing them with Blu-ray disc players. Blu-ray disc players have the capability of playing CDs, DVDs, and Blu-ray discs.

    Media Production provides video transfer services to assist with converting VHS tapes to another usable format. 

    Anyone requiring a VCR because they are unable to have a VHS tape transferred to another electronic medium or purchase a new medium should work with their department to be transferred to a room with a VCR. The department or college responsible for the room may request a VCR be permanently moved from one classroom to a another classroom if absolutely necessary. You may use the Classroom Technologies Database web site to search for classrooms with VCRs in them. 

    Requests for new equipment or equipment moves are processed through the Technology Assistance Center (TAC).