Announcements

ITS Announcements

2017 Maintenance Night Schedule

  • IT Services Planned Service Outage for Thursday, January 26th, 2017

    On Thursday, January 26th, 2017, from 6am - 7am, IT Services will be performing emergency maintenance on the MyFSU system. This emergency maintenance will affect all Faculty, Staff, and Students while MyFSU is unavailable during that hour time frame.

    This outage is needed to perform updates on the system to allow for additional functionality within MyFSU.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Service Outage for Tuesday, January 24th, 2017

    On Tuesday, January 24th, 2017, from 5am - 6am, IT Services will be performing emergency maintenance on the wireless network across the main campus in Big Rapids. This maintenance will affect all Faculty, Staff, and Students on the main campus that are connected to the FerrisWiFi, FSUStudents, FSUGuest, and FSUPublic wireless networks. 

    This outage is needed to ensure that our wireless system is performing properly for the entire University.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Maintenance for January 19, 2017

    On Thursday, January 19, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • Banner
    • Blackboard
    • MyFSU
    • MyDegree

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    Employee Password Expiration Notification 

    IT Services has been working on a notification plan to alert University employees of when their MyFSU/AD account password will be expiring, thus allowing the employee to change their password to a new one before losing access to systems that they use for their work. On Tuesday, January 17, this notification will go into effect for FSU employees. This notification email will be coming from IT Services and will contain information about how many days until your password expires, the date on which the password expires, and steps to take to change your password before it expires. This expiration notification will be sent to employees only and is based on the password expiration date that is set when a new password is created. The expiration notifications will be sent on the following days: 10 days prior, 5 days prior, 4 days prior, 3 days prior, 2 days prior, and 1 day prior. Once you change your password during this 10 day period, the expiration notifications will stop being sent to your email.

    This notification is meant to prepare an employee for the password expiration and take the necessary steps to setup the password reset/recovery alternative email account and then follow the process for changing your password. By alerting employees well in advance of their password expiring, they will be able to continue working without interruption. A copy of the email has been included below so that you are aware of the contents of the email and so you are aware that this message is not spam or a phishing attack. The from address is FSUPasswordAssistance@ferris.edu and the Subject is IT Services – Your MyFSU/AD Password Is About To Expire. You will want to whitelist this email address to avoid having these messages go to your junk folder.

    If you have any questions about this notification process, please contact the Technology Assistance Center (TAC) for further explanation and support. Thank you.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned MyFSU Updates for January 14th and 15th

    On January 14th and 15th, updates to the MyFSU Employee tab content will be made. These updates include the following:

    • The Banner INB, Blackboard, and Concur icons be removed from the Employee tab ONLY (These icons will stay on the home page in MyFSU).

    • The Orgsync and HandShake icons will be moved into the MyWorkPlace section under the Employee tab.

    • A new TIAA icon is in development to be added in place of one of these icons listed above. This link to TIAA will be available in the coming weeks.

     

    If you are having trouble finding the icons for Banner INB, Blackboard or Concur, they will still exist on the landing page of MyFSU after you log into the system. The Orgsync and Handshake icons will exist in the Employee tab > MyWorkPlace. If you have any questions or need further support, please contact the Technology Assistance Center (TAC). Thank you.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Service Outage for Production Banner on January 12, 2017

    On January 12, 2017, at 10pm until 6am, IT Services will be performing maintenance on the Production Banner system. Access to the Production Banner system will be unavailable to all Faculty, Staff, and Students during this time.

    The Production Banner system will be getting important upgrades and patches to facilitate upcoming system processing. Having the Production Banner system patched and upgraded is crucial to the University so that system may function at a high performing level at all times. If you experience any issues with the AiM system after the upgrade has completed, please contact the Technology Assistance Center (TAC) for support.

    Thank you for your patience and understanding.

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    WebFocus ReportCaster Testing

    Attention all WebFocus users! 

    For the next several weeks we will be testing ReportCaster, which is the automation application that WebFocus uses to send out report and notification emails.  If you currently receive reports or notifications from ReportCaster you will also receive them from the new test application.  Within the subject line of the email it will have the word “TESTING” this way you will be able to differentiate which one you can ignore and delete.  If you have any questions or concerns please contact Vicky Deur or any other application team member that you currently work with.

    Thank You,

    Pat Frebes
     

    Enterprise Application Services
    Senior IT Application Analyst
    Ferris State University
    West Building 201
    330 Oak Street
    Big Rapids, MI 49307
    Phone: (231) 591- 3108

  • IT Services Unplanned Service Outage on February 28, 2017

    On Tuesday, February 28, 2017, at 2:05pm, IT Services was notified by Tegrity that they were experiencing a service outage with their system. The message from Tegrity states the following: "The Tegrity service is currently experiencing an outage. We are working with AWS to restore the S3 Cloud Storage that is used by the Tegrity service. We will update this post as the status changes. We apologize for the outage and appreciate your patience as we work to resolve this issue." 

    Once IT Services receive notification that the Tegrity service has been fully restored, another message will go out to the University.

    Thank you for your patience and understanding.

     

    Nathan Wallace

    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned Service Outage for MyFSU on February 6, 2017

    On February 6, 2017, from 10pm to 11pm, IT Services will be performing maintenance on the MyFSU system. Access to MyFSU will be unavailable to all Faculty, Staff, and Students during this time.

    The MyFSU maintenance is needed to prepare the MyFSU system for another system to be upgraded. If you experience any issues with MyFSU, please contact the Technology Assistance Center (TAC) for support.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Planned System Upgrade to WebFocus on February 7, 2017

    On Tuesday, February 7, 2017, IT Services will be upgrading the WebFocus system to a newer version.   The process of upgrading this system to the new version will begin at 12pm and the current version will remain available until that time. We do know that the reporting library will take the rest of the day to migrate to the new system, so please ensure that you have the data from the library you need before 12pm.

    The folder structure you may be familiar with in WebFocus has changed, along with the locations of your reports. It is not practical to give you a before & after map of these changes, but one of the new features of this upgrade will help. This new feature allows you to filter the reports you are looking for more efficiently. The “Filter” feature is located at the top left corner of the page. If you click on this area, you can use it to find the location of your reports. You do not need to enter the whole name. As always, you can use your favorites to hold frequently used reports. Sadly, the favorites will not come over from the current version.

     

    We have spent many days and hours working on this upgrade and have migrated over 1,200 reports.  We know there will be some issues with reports not working properly or issues related to security access. If you experience any issues/concerns please call TAC @ x4822 or 231-591-4822 to report any issues.

    Thank you for your understanding and patience as we upgrade a major system for the University.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Unplanned Service Outage on February 1, 2017

    On Wednesday, February 1, 2017, between 1pm and 3pm, IT Services was made aware of a network outage that may have affected FSU systems for Faculty, Staff, and Students. We have identified the cause of the outage and services have been restored to working order.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     
  •  

    IT Services Planned Maintenance for March 9, 2017

    On Thursday, March 9, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • Banner
    • Blackboard
    • MyFSU
    • WebFocus

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

  • Reminder of Annual IT Satisfaction Survey

    Dear Faculty, Staff, and Administration,

    This is a reminder of a survey opportunity.  Information Technology Services would like your opinion of support over the past year.  In addition to providing valuable data to us, you have a chance to win one of following items:

    - 1 Tb external hard drive

    - 64 Gb USB flash drive

    - Pair of lunch passes for The Quad Café or The Rock

     These prizes will be awarded as the result of random drawings. This survey is anonymous unless you choose to enter your name in the drawing. The prize drawing option is presented at the end of the survey.  Your feedback is important so that we can work over the next year to improve your IT support.  It only takes a few minutes to complete the survey using your computer, tablet, or smartphone by clicking the link below.

    http://itss.questionpro.com

    Thank you for your time and consideration.

     

    Sincerely,

    Scott M. Thede
    Ferris State University
    Information Technology Services
    Director, Technology Assistance Center
    231-591-2899

    For technical support, please go to
    http://www.ferris.edu/techsupport
    or call 231-591-4822 local
    or toll free 877-779-4822

     

    Blackboard Outage to occur after Spring Grades are due

    Just a reminder from our previous email that Blackboard services are planned to be migrated to the Cloud using Amazon Web Services hosted by Blackboard for Summer semester.  This means that instead of using hardware located on campus, it will now be located in the Cloud.  This will be called Blackboard Saas (software as a service). We are looking for this migration to occur somewhere between May 9-15th with us being fully functional in the Cloud/Saas environment on May 15th.  Project updates will be made available at: http://www.ferris.edu/it/blackboard/ltab/current-projects.htm.

    We currently have a Blackboard Saas testing site with content that was migrated from our current Blackboard site at the beginning of March.  We are working on the ability for you to be able to login and see all of your classes that were in Blackboard at that point in time.  Updates will follow on how to login to that test environment.

    We are letting you know this information in advance so that you can plan your schedule accordingly.  In order to migrate all of the data currently housed on our production system, we will need 6-7 days which will fall between May 9-15.   This is after Spring semester grades are due and before Summer semester starts.  We suggest that you request your Summer course shells prior to May 8th and plan to build them out now, so that you will not be hindered by the Blackboard outage.  If they are built out before May 8th, they will be migrated and in the system for you on May 15th.  Additionally, we advise you to clean up your course content before you perform a course copy to minimize space as we are migrating 3TB of data.  Anything that you can do to make your course smaller will shorten the outage time frame. Please contact Faculty Center at (231) 591-3826 for sessions on shrinking your course files. If you have development or non-integrated courses that you are no longer using , please call TAC to put in a work order to get them deleted. 

    We expect this change to be seamless and all Blackboard functionality should be the same in the Saas environment.  This means that the access to Blackboard will still be through MyFSU with the same icons.  All Building blocks will still be available, course copies and integration with Banner should be the same.  As we get closer to our May 15th date, we will have more information.  Please check the website above to keep informed and for up to date information.

    Have a great day!

     

    Mary Holmes, Ph.D.
    E-Learning Systems Administrator
    Ferris State University
    (231) 591-2067

     

    IT Services Planned Maintenance for April 20, 2017

    On Thursday, March 9, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • MyFSU

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    ITS Application Upgrade System Interruption - Java Upgrade - April 20, 2017

    On April 20th, 2017, IT Services started receiving reports that the Banner system was not loading or behaving properly for some customers. After investigating several possible causes, it has been determined that a Java update (version 8.131) was released on April 18, 2017 and is causing functionality problems with Banner and applications that work with Banner. IT Services is notifying the University through this email to not upgrade Java on their Ferris owned computing devices if you are a user of the Banner system or its related applications. Often times Java will prompt users to upgrade their Java versions with a pop up notification. You do have the ability to decline the upgrade through the pop up message. The latest stable version of Java with Banner compatibility is Java 8.121.

    At this time we do not have any further information regarding the Java upgrade and its functionality with the Banner system. If your computer has automatically upgraded to the new Java version and you are experiencing issues with Banner, please contact the TAC for further assistance in resolving the issue. You can go to the following link to verify the Java version installed on your computer - https://java.com/en/download/installed8.jsp

     Thank you.

     

    Nathan Wallace
    Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822

     

    Update - IT Services Unplanned Service Outage - Banner - on April 4, 2017

    IT Services have restored the Banner system to normal operation. Some Banner related processes may have stopped working during the outage and may need to be restarted. If you encounter an issues with a Banner related process that is not functioning normally, please contact TAC at 231-591-4822 for further assistance.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822

     

    IT Services Unplanned Service Outage - Banner - on April 4, 2017

    At 11:45am on April 4th, 2017, ITS was notified of an unplanned outage with the Banner system. At this time, the outage is affecting all Faculty, Staff, and Students that may use the Banner system. You may receive an error message after clicking on the Banner icon within MyFSU indicating an issue with the sign in operation with the Banner system.

    IT Services is currently working to resolve the issue as quickly as possible. At this time, ITS does not have an ETA for service restoration. Once an ETA is established or service restored, a communication will go out notifying users with the proper information.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

  • IT Services Planned Maintenance for May 25, 2017

    On Thursday, May 25, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • Banner
    • MyDegree

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

     

    IT Services Rolling Out New Purchase Request System and Self-Service Portal on May 30th, 2017

    Over the past several months, IT Services have been working on updating our work order ticketing system to in hopes to better serve the University relating to IT support issues and requests. As part of this work, two of the main customer-facing components of this system have undergone a major overhaul, the Purchase Request system and the IT Self-Service Portal. These two systems provide the University a way to interact with IT Services by adding additional contact sources for any related IT issue, request, or question.

    The Purchase Request system has been updated in a way that allows the University members to easily find standard pre-set IT items, like PC’s, Printers, Software, AV systems, by either searching for the item or selecting from a category of items. You can also easily add non-standard items to a Purchase Request or add them to a Purchase Request with standard items so that you only need a single Purchase Request ticket. Training on how to use the Purchase Request system will be held via Blackboard Collaborate on May 23rd at 10:00am to 11:30am and again at 3:30pm to 4:30pm. You can use the following link to connect to the Blackboard Collaborate session: https://us.bbcollab.com/guest/41B5A5DFB5E7BD42DEFF821D52B8624E The session will open 15 minutes prior to the starting times above. Blackboard Collaborate allows you to join the training session from your remote location and still interact with the training material and content.

    The IT Self-Service Portal is a way into IT directly from your office and without having to pick up the phone or send an email. The IT Self-Service Portal allows the University members to enter IT related tickets, check the status of currently open tickets, use the knowledge base to find answers to common problems, check the status of a downed system or service, and many others. By utilizing the Self-Service Portal you have the ability to create a ticket for an issue or request a service from IT whenever it is convenient for you to do so. *Please note that incident submissions and service requests entered after normal business hours will be responded to the next business day. Training on how to use and navigate the IT Self-Service Portal will be help via Blackboard Collaborate on May 25th at 10:45am to 12:15pm and again at 2:00pm to 3:30pm. There will also be a session on May 26th at 2:00pm – 3:30pm. You can use the following link to connect to the Blackboard Collaborate session:
    https://us.bbcollab.com/guest/CA2BFCDE2EF27D2765017A6D92C8AC7C The session will open 15 minutes prior to the starting time.

    If you have any questions regarding the training or the Purchase Request system or Self-Service Portal, please contact the TAC for more information.

     

    Nathan Wallace
    Coordinator of First Level Support
    Ferris State University - Information Technology Services
    Technology Assistance Center

     

    IT Services Security Announcement (WannaCry) for May 18th, 2017

    With the ransomware, WannaCry, making headlines recently, we wanted to provide an update regarding our security posture and steps you can take to protect against this type of threat.  The malware is typically packed into email attachments or links leading to a malicious file.  The most common form we detected comes via PDF or zipped files. The email may contain instructions to open the attachment or click a link to download a file. ITS and IT Security Services are diligently working to detect and prevent related attacks and infections. Even with layers upon layers of technical controls, all it can take is one user, one email, and one click.  Always verify the sender is a trusted and known source. Take a moment to pause and consider if clicking the link presented or the file received should be trusted.

    What is the WannaCry malware? A worm that has the capability to spread on its own through the local area network/file shares from one infected system to the next. It mainly targets Windows systems, but ransomware can be ported to Linux and macOS.

    What does it do? After infection, the malware encrypts files on all systems it was able to spread and asks the users to pay a ransom of reportedly $300 to decrypt the files. Currently, there is no evidence that even paying the ransom will result in successfully decrypted files. There isn’t a known way to decrypt the affected files.

    Why is this important to me? A malware infection can be classified as unauthorized access to systems and data. It can expose what data is stored on the infected system or file share to the attackers and leave them useless until the ransom is paid. Unauthorized access is a violation of different government and industry regulations like FERPA, HIPAA, and PCI DSS. The penalties can include disciplinary, civil, and even criminal actions. The cost of investigating an incident starts upward of $8,000 for the University.

    What can I do to protect myself?

    • Please exercise caution, stop, think, then click if you have to.
    • When in doubt you have the options to throw the message out or report it to TAC so we can analyze it for you.
    • Make sure that you save your most important work related files to the designated network/file shares. ITS centrally manages backup and recovery of these shares.  
       

    Tips for protecting against ransomware at home:

    • Ensure anti-virus software is up-to-date.
    • Implement a data back-up and recovery plan for your data.
    • Scrutinize links contained in emails, and do not open attachments included in unsolicited emails.
    • Only download software—especially free software—from sites you know and trust.
    • Enable automated updates for your operating system and Web browser.
       

    For additional information visit:

    https://www.us-cert.gov/ncas/alerts/TA17-132A

    https://ics-cert.us-cert.gov/sites/default/files/FactSheets/ICS-CERT_FactSheet_WannaCry_Ransomware.pdf
     

    -Nathan Wallace
    Ferris State University
    Information Technology Services
    Technology Assistance Center

     

    For technical support, contact Technology Assistance Center
    http://www.ferris.edu/techsupport
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

     

    Blackboard Saas Update for Wednesday, May 17, 2017

    The following items have been repaired today and are now usable:

    • Data Migration – All files are now there from April 7-May 8th
    • Tegrity

    Main Items that still need to be repaired by Blackboard:

    • Mobile
    • Partner Cloud Information meaning integrations including WebAssign and book vendors 

     

    Thank you for your patience through this process.

    For technical support, contact Technology Assistance Center
    http://www.ferris.edu/techsupport
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

     

    Blackboard Saas Update for Tuesday, May 16, 2017

    The following items have been repaired today and are now usable:

    • Collaborate Ultra
    • Rubrics

    Main Items that still need to be repaired by Blackboard:

    • Mobile
    • Data Migration from April 7-May 8th – This has been running since earlier today and should take between 24 to 48 hours.  This will take care of the Binary Object error.
    • Partner Cloud Information meaning integrations including Tegrity, WebAssign, and book vendors

     

    Thank you for your patience through this process.

    For technical support, contact
    Technology Assistance Center
    http://www.ferris.edu/techsupport
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

     

    IT Services Blackboard Migration Updated #3 - May 16, 2017

    It has been brought to our attention that files put into Blackboard after April 7th may not be working properly because the data migration had an issue.  Blackboard is working to rectify this problem.  If you have a file that is not currently working and you need it in the next couple of days, like your syllabus or any assignments due immediately, please just upload those files again.  This should be able to be repaired in the next day or two.

     

    Again, thanks for your patience with this major project.

    Mary Holmes, Ph.D
    E-Learning Systems Administrator
    Ferris State University
    For technical support, contact Technology Assistance Center
    http://www.ferris.edu/techsupport
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

     

    IT Services Blackboard Update #2 - May 15, 2017

    We are proud to announce that the new Blackboard SaaS environment is ready for you to use!!  Please login into MyFSU and click on the Bb icon!! 

    We would encourage you to check your courses to make sure everything works.  This would include checking all course links, course integrations, etc.  We would also encourage you to make sure that your Blackboard enrollments match your Banner enrollments.  If you experience any issues, please contact TAC to put in a work order.

    Just a couple of things to remember:

    • You will no longer be able to use the "https://fsulearn.ferris.edu" to login
    • Course Requests for Crosslistings is now a manual process so may take up to 1 business day 
    • Course Enrollments from Banner to Blackboard may have some inconsistencies, but we are closely monitoring course enrollments.  If after 24 hours you do not see the correct enrollment, please call TAC
    • Tegrity will not be working until the end of today

    Since we are pointing to new servers, to get connected to Blackboard the first time, you may need to either “clear your browser’s cache” or “flush your computer’s DNS.”  Therefore, if you don’t automatically get single signed on, instructions are found here. These processes might not be instantaneous and could take a couple of minutes.  If you continue to have problems getting logged on, please contact TAC.

    If you built in the SaaS Test site over the past week, please remember that you will need to export your course and import it into our new site.  Directions are found here.

     

    Thank you for your patience during this process. 

    Mary Holmes, Ph.D.
    E-Learning Systems Administrator
    Ferris State University
    For technical support, contact Technology Assistance Center
    http://www.ferris.edu/techsupport
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

     

    IT Services Update on Blackboard Migration

    Blackboard has finished migrating all of our data to the Amazon Web Services Cloud! 

    At this point, the Blackboard Administrators are in the process of testing the system and making sure integration with our software systems on campus are working properly.  Once this is done, you will be able to click on the Bb icon within MyFSU and you will single sign on to Blackboard!!  We expect to be able to release this to campus by Noon today.  Remember you will no longer be able to use the fsulearn.ferris.edu login.  You must go through MyFSU.

    We would encourage you to check your courses to make sure everything works.  This would include checking all course links, course integrations, etc.  We would also encourage you to make sure that your Blackboard enrollments match your Banner enrollments.  If you experience any issues, please contact TAC to put in a work order.

     

    Mary Holmes, Ph.D.
    E-Learning Systems Administrator
    Ferris State University
    For technical support, contact Technology Assistance Center
    http://www.ferris.edu/it
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

  • IT Services - Planned Service Disruption - Banner - Wednesday June 28, 2017

    We are experiencing a problem with one of the Banner servers. We will be rebooting it tonight at 10pm. The only item that should be affected is Banner job submission. The expected outage will be approximately one hour.

    Thank you for your patience and understanding during this service disruption.

     

    Nathan Wallace
    Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822  

    For technical support, contact
    Technology Assistance Center
    http://www.ferris.edu/techsupport
    231-591-4822 or toll free at 877-779-4822
    24 hours a day, 7 days a week, 365 days a year

     

    IT Services Planned Maintenance for June 8, 2017

    On Thursday, June 8, 2017 the following systems and/or services will be worked on during our monthly maintenance time period. We will work diligently to have all systems and/or services restored by 6 AM Friday morning.

    Starting at 10 PM and ending about 6 AM

    • MyFSU
    • Blackboard
       

    If you have any problems with the listed systems and/or services in the morning following maintenance night, please first reboot your computer and log into the network again. If you are still having problems after the reboot, please contact the Technology Assistance Center.

    Thank you for your patience and understanding.

     

    Nathan Wallace
    Ferris Information Technology Services
    Technology Assistance Center
    tac@ferris.edu
    231-591-4822 or 877-779-4822

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