Timme Center for Student Services

Contact Student Services:  stuserv@ferris.edu

Phone: (231) 591-5242
FAX:    (231) 591-2019

Hours:
Monday through Thursday: 8:00 AM to 5:30 PM
Friday: 8:00 AM to 4:30 PM

Services for Students at our "One Stop" Location

Cashiering:

• Process cash, check and credit card payments to student or business accounts.
• Process payments for applications for competency examinations.
• Process batch authorization for credit card payments.
• Provide cash advances to students in good financial standing.
• Provide Vending Refunds.
• Provide departmental deposits for University departments.

Account Information:

• Provide information in regards to cost for tuition, room and board.
• Provide account information regarding past due bills.
• Assist in payment plan arrangements to students with extenuating circumstances.

Account Dispute Resolution Services:

• Thorough research of account in dispute.
• Provide detailed account breakdown upon request from student or parent (providing FERPA release is on file).
• Verbal and written explanation of disputed charges.
• Reconciliation of all errors made such as misapplied payments or incorrect payment amounts.
• Written replies to all correspondence directed to the Center for Student Services.
• Research and reconcile departmental deposit problems.

Financial Aid Service:

• Assist with online signing of promissory notes, counseling and accepting of awards.
• Provide information on financial aid that is available to students for the academic year.
• Provide information on student financial aid packaging.
• Provide information of student eligibility for financial aid.
• Provide information on scholarships, grants, work study and loans that are provided by the University.
• Provide information on student cost of attendance budget for walk-in and telephone customers.
• Provide applications for Federal Financial Aid.
• Provide information regarding student financial aid probation and suspension.
• Provide students selected for Federal student aid verification with verification worksheets based on corresponding year of selected verification.
• Provide students with application and information on sending or receiving financial aid transcripts.
• Provide information and application for review of special conditions form.
• Set-up loan counseling sessions for students who are first time borrowers.
• Provide information on Alternative Financial Arrangements.
• Provide information on emergency loans for students with pending financial aid.
• Forward all paperwork to the designated departments in a timely and efficient manner.
• Provide information for students wishing to receive independent status.

Registration Services:

• Provide assistance in address changes.
• Provide information on registration policies and procedures.
• Provide information on registration deadlines.
• Provide and process verification certification for students that need to verify current enrollment.
• Provide official transcripts for students.
• Provide students with information regarding open courses and seating availability.
• Provide students with information regarding departmental listing of courses being offered during a particular semester.

Dining Services:

• Provide Meal Plan changes.
• Provide Off-Campus Meal Plans.
• Provide Guest and Employee Meal Tickets.

Telecommunications:

• Student IDs.
• Faculty/Staff IDs.
• Emeriti IDs.
• Employee badges.
• Michnet payments.
• Authorization codes.
• Payments for telephone bills.
• Print out phone bills.

Residential Life Services:

• Housing Deposits.

Miscellaneous

• Sell Tickets for Entertainment Unlimited.
• Process payments for parking tickets.

Campus Phone Numbers

Admissions	(231) 591-2100
Business Office	(231) 591-2125
Financial Aid	(231) 591-2110
Housing	(231) 591-3745
Records	(231) 591-2790
Directory Information	(231) 591-2000
Parking Permits	(231) 591-5000