To check your IP Address, click on the start button and then click on the "Run" icon. In the window that opens type "cmd" then click "OK." In the next window that opens type "ipconfig" and press enter. Now some text should appear and look for the line that says, "IP Address." There should be a series of numbers next to it like "123.45.678.910."

To check your IP Address using Mac OS X, start by opening the "System Preferences." In the System preferences window click the "Network" icon. In the Network window that opens select your connection and your IP address will be shown.

• Your IP Address should start with 161. If your IP address does start with 161 and your Internet is still not working then there may a problem with your computer, and you should call the Technology Assistance Center at ext.4TAC or 231.591.4822.
• If your IP Address starts with 127, there may be a problem with your ethernet cable. You should check to make sure that your cable is properly connected, and if your problem persists try to connect a different ethernet cable.
• If your IP Address starts with 192, then you may be connected to a router. If you need to share your connection you should try using a hub or a switch. You can purchase a hub or a switch at STS, which is located in the West Building, or from a store that sells computer hardware. If you are trying to use a wireless connection you should be using a wireless access point instead of a wireless router. Wireless access points are also available for purchase from STS.
• If your IP Address starts with 169, the port in the wall you are trying to use is broken. You should call the Technology Assistance Center at ext.4TAC or 231.591.4822
  
  
• If your IP Address starts with any other three numbers besides 161, you should call the Technology Assistance Center at ext.4TAC or 231.591.4822 for help to resolve your problem.

• Microsoft Windows XP Professional
• Windows Vista Ultimate 
• Microsoft Office 2003 Professional
• Micorsoft Office 2007 Professional 
• Microsoft Visual Studio 2005
• Microsoft Mac Office 2004

The following software will be available for student ownership but must be preordered:

• Adobe Creative Suite 3 Production Premium (Available for PC and MAC)
• Adobe Creative Suite 3 Master Collection
• Adobe Creative Suite 3 Design Standard
• Adobe Creative Suite 3 Design Premium
• Adobe Acrobat 8 Professional
• Adobe Video Collection Professional
• Macromedia Studio 8 (Available for PC and MAC)
• AutoCAD 2008

New technology has also made it possible for computers to be utilized as televisions, fax machines, answering machines, scanners, stereos, and arcade galleries. The more powerful a machine's processor, memory, and hard drive (in that order), the quicker the software applications will run.

For example, a student with a Pentium II or III processor will require more time to scan a picture/document than one with a Pentium IV processor, assuming that both machines have similar scanning hardware capabilities (not all computers have this hardware).

You should review your expected needs before purchasing a computer. If you are comfortable with using computers and enjoy pushing them to the limit, you will always want more power. On the other hand, if you are terrified of computers and see them as a necessary evil in modern society, then spending a substantial amount of money on options that you never expect to utilize is silly.

In any event, research your options carefully before making a purchase. Check into Pentium chips and compare with AMD and Celeron varieties.

If CISCO Clean Access was working for you, but is no longer working, you may be able to fix it by doing one of the following:

1. Check your password. If your Ferris Computing ID password has expired you need to change it. Your Ferris Computing ID is also your CISCO Clean Access login ID.
2. You may need to reinstall CISCO Clean Access. Be sure to first uninstall CISCO Clean Access first before attempting to reinstalling it.
   
3. If you are still having problems after checking your password, and reinstalling CISCO Clean Access, then you should refer to the question above, "Why can't I connect to the Internet?" and check your IP Address.
   

• Open up Internet Explorer
• Click on Tools -> Internet Options
• Click on the Advaced tab Scroll down towards the bottom to the Security section
• Uncheck "Check for server certificate revocation"
• Close Internet Explorer and the Clean Access Agent
• Start the Clean Access Agent and login.

Download and run the removal tool from the following link and reinstall Symantec Anti-Virus.

An instructional document has been created at www.ferris.edu/tac/InternetNetwork/cca4131.cfm to solve this problem.

To read instructions for clearing your cache in Microsoft Internet Explorer Click Here.

To clear your cache in Mozilla Firefox click on "Tools" in your browser's toolbar, and select "Options." In options click on the "Privacy" tab and click the tab that says "Cache," and click the "Clear Cache Now" button.

Now go back and try to click on what was crashing your browser, or computer, and try to click on it again. If you are still having problems call the Technology Assistance Center at ext.4TAC or 231-591-4822.

See:

 www.ferris.edu/webct/knowledge/qna10.cfm

See:

www.ferris.edu/webct/knowledge/qna10.cfm

See Banner Live FAQs

Internet Native Banner (INB) has been having some trouble with Internet Explorer lately. If you are having trouble try the following:

1. Once in Internet Explorer click on Tools
2. Then Internet Options
3. Go to Advanced tab
4. Under browsing UNCHECK Enable third-party browser extentions*

If this does not work for Internet Explorer 7 try:

1. Once in Internet Explorer click on Tools
2. Then Manage Add-ons
3. Enable or Disable Add-ons
4. Click on Research
5. In the settings section click the disable radio button

There are a couple of ways of doing this. The first is when you save the file in Office 2007 as 97-2003 document. The other is to click on Office 2007 compatibility pack and then click dowload. This download  will make it so, that Office 2003 will read Office 2007 documents. Note: Your computer may try to download this file automaticlly when you try to open an Office 2007 document in Office 2003.

To save the file for use in Office 2003 follow these steps.

1. Click on the round icon in the uppper right hand corner of the screen
2. Move the mouse over the "save as" option until the additional windows pops up
3. Click on 97-2003 document
4. Name your document
5. Click Save

Problem: A document had obvious spelling errors, but Word didn’t flag them as I was typing. They also did not appear when I ran “spell check.” I tried the same document in both the 2003 and 2007 versions, neither worked.

Fix: In Word 2007:

1. Open a document that has this problem
2. Press Ctrl+A to select all of the text
3. Click on Review tab
4. In the Proofing box, click Set Language
5. Choose your language
6. Uncheck the "Detect language automatically" and "Do not check spelling or grammar" boxes
7. Click OK
8. Click on Office Button
9. Select Word Options
10. In the Proofing tab, check the "Check spelling as you type" and "Check grammar with spelling" boxes
11. Uncheck the "Hide spelling errors in this document only" and "Hide grammar errors in this document only" boxes
12. Click OK
13. (YOU MAY NOT NEED THIS STEP) In your Windows registry, if the key "HKEY_CURRENT_USERSoftwareMicrosoftShared ToolsProofing Tools1.0Override" exists, delete it.

1. Select Internet Options
2. Click on the “Advanced” tab and scroll down to the security setting
3. Check the “SSL 2.0” box
4. Click the “Apply” button