|
Computer Support:
STS Areas :
|
Internet FAQ
Student Technology Services (STS)
Why isn't the internet working?
If the internet is giving you problems, it may be a result of any one of the following factors:
- Your computer may not be correctly configured.
You can check to see if you have an IP Address. To do this, follow the steps listed below:
From the Start Menu, click Run, in the "Open" box, type "winipcfg" and then hit OK. The "IP Configuration Box will appear. In the options window, make sure your Ethernet Card is displayed. Then look for a number in the "IP Address Box," It should start with "161.57..."
- Your connection port may be dead
- The switch your computer connects to may be experiencing problems
- Your link to the University backbone may be experiencing problems
- The University's link to the Grand Rapids link may be down
- The DNS could be have failed
- It's Thursday evening between 10:00 PM and 6:00 AM and maintenance is taking place on the network.
What is this Clean Access and Why do I have to Log in to it.
Clean Access is the client that allows you to connect to the Ferris Network and the Internet. The Clean Access client checks the settings on your computer to make sure that you have the Symantec AntiVirus Corporate Edition Client installed and that you have the latest virus definitions. Clean Access also checks to make sure that you have the latest windows updates. Ferris has enacted this plan to help reduce the amount of virus infections on its network. Your Clean Access username and password is the same as your MyFSU username and password. To see more information on this please click here.
My IP Address does start with 161.57...Why can't I connect to the network?
The most likely cause of this problem is that you have not logged into Clean Access. Please see the above answer.
330 Oak Street, West 100, Big Rapids, MI 49307-2031
Phone: 231.591.2556 | Fax: 231.591.3880
|
