For all

1. Accounts/Passwords

   • Resetting Your Password for MyFSU, Novell, FerrisConnect, and Bradford systems

2. Internet/Network

   • Wireless Access - Setting Up

3. Web Browsers

   • Adding Ferris State University to your Trusted Sites List
   • Clearing the History and Cache in Internet Explorer 8
   • Clearing the History and Cache in Internet Explorer 7
   • Clearing the History and Cache in Mozilla Firefox
   • Clearing the Java Cache
   • FerrisConnect Browser Compatibility Check
   • Internet Explorer 7 Installation Instructions
   • Mozilla Firefox Installation Instructions
   • Private Browsing in Mozilla Firefox 3.5
   • Setting a Home Page in Internet Explorer
   • Using Virtual Office with Internet Explorer 7

4. Software

   • Using Virtual Office with Internet Explorer 7
   • Showing File Extensions
   • Taking a Screen Shot
   • Determining your Windows Version
   • Running Windows Updates
   • Exporting Addresses from MyFSU Address Book
   • Update Windows Java to 1.6.17 for best functionality of FerrisConnect

5. Hardware 

   • USB Flash Drives
   • Computer Storage Options
   • Defragmenting your Hard Drive

6. Viruses/Security

   • Manually Scanning for Viruses
   • Manually Updating Virus Definitions
   • Viewing and Removing Quarantined Viruses
   • Reinstalling Symantec
   • Removal Tool for Symantec
   • Removing a Virus
   • Updating SpyBot Search & Destroy
   • Installing SpyBot Search & Destroy
   • Scanning with SpyBot Search & Destroy

7. Microsoft Windows

   • Creating Shortcuts
   • Determining your Windows Version
   • Running Windows in Safe Mode
   • Running Windows Updates
   • Showing File Extensions
   • Taking a Screen Shot
   • Using Check Disk (ChkDisk)
   • Using Disk Cleanup

8. Microsoft Office

   • Converting MS Word to HTML
   • Converting PowerPoint to HTML
   • Digital Imaging for the Web (using MS Word drawing tools)
   • Installing Microsoft Office
   • Microsoft Office Excel 2007 demo: Up to Speed With Word 2007
   • Microsoft Office Excel 2007 Interactive Guide
   • Microsoft Office PowerPoint 2007 demo: Up to Speed With Word 2007
   • Microsoft Office PowerPoint 2007 Interactive Guide
   • Microsoft Office Word 2007 demo: Up to Speed with Word 2007
   • Microsoft Office Word 2007 Interactive Guide
   • Microsoft Word Spell Check Options
   • Turn on/off MS Word Auto Format
   • Using Audio/Voice in MS Word

Employees Only

1. Hardware Trouble Shooting

   • Troubleshooting Speaker Problems

2. Banner 

   • Internet Native Banner shutting down Internet Explorer 7

3. Internet/Network

   • Checking your Novell Context

4. Lotus Notes Main Heading Login + Password 

   • Using Lotus Notes Web with Windows Vista
   • Changing Your Client Password
   • Changing Your Lotus iNotes Password
   • Logging In to the Lotus Notes Client

5. Lotus Notes Calendar

   • Adding a Gmail Calendar
   • Adding Another Person's Calendar to Your Bookmarks
   • Adding Another Person's Calendar to Your Calendar
   • Changing the Calendar View
   • Creating a Group Calendar
   • Delegating Access to Your Calendar
   • Printing a Lotus Notes Calendar
   • Setting Your Calendar Preferences
   • Viewing Another Person's Calendar

6. Lotus Notes Contacts 

   • Creating Groups in Lotus Notes
   • Setting Contacts as Confidential Contacts - New
   • Synchronize Contacts with iNotes/BlackBerry - New

7. Lotus Notes Mail

   • Adding E-mail Attachments
   • Archiving in Lotus Notes
   • Creating an E-mail Link
   • Creating Mail Rules - New
   • Creating New Folders
   • Fixing Archiving within Custom Folders - New
   • Mail Limits in Lotus Notes
   • Reducing Spam
   • Save as Draft
   • Sending and Filing E-mails
   • Sending E-mail

8. Lotus Notes Preferences 

   • Additional Client Options
   • Home Page
   • Privacy Settings - New
   • Setting the Default Web Browser
   • Setting up Lotus Notes Soft Delete
   • Setting up Multiple Users