Troubleshooting > Blackboard

Browsers Check

- This link will check to ensure your browser is configured for Blackboard.

Browsers - Compatible List

- A listing of compatible browser versions that is currently recommended by Ferris State University at this time.

Clearing Browser Cache in Internet Explorer 8 on Windows 7 Adobe Acrobat PDF Image

- This PDF document will explain how to clear the browser cache in Internet Explorer 7 on a Windows XP operating system.

Installing/Updating Mozilla Firefox for Windows Adobe Acrobat PDF Image

- Description with screen shots that show you how to update the Mozilla Firefox browser on a Microsoft Windows operating system.

Internet Connection Speed Adobe Acrobat PDF Image

- Learn more about how your internet connection speed can affect your experience while using Blackboard.

Java Version Check/Installing Correct Java Version

- This article explains how to check which version of Java you have installed and how to install Java. Java is required for some components of the Blackboard systems. Without Java installed some components will not function.

Java Cache - Clearing Java Cache on Windows 7 Adobe Acrobat PDF Image

- If you are using the Windows 7 operating system, then these instructions will assist you with clearing the Java cache.

MAC Troubleshooting Guide

- More troubleshooting tips for MAC users.

PC Troubleshooting Guide

- More troubleshooting tips for PC users.