The Ferris State University Pride Committee continues to recognize and reward the
small ways that we show our FSU pride. The Pat-On-The-Back Award is a quick, easy,
fun way to let someone know that they did a good thing and someone noticed.
This award is an easy and excellent way to thank a FSU employee or student for exhibiting pride and doing something good for others through their actions.
To nominate someone, email firstname.lastname@example.org with your name and address, the nominee's name and address, and the reason you have chosen this faculty, staff, or student for a Pat-on-the-Back award.
Congratulations to the following individuals for receiving a Pat-On-The Back recognition. Each of candidates will receive a Pat-On-The Back Certificate and their names will be entered into a drawing at the end of the semester for some fun prizes.
Thank you for the great participation for this fun and important award!
Awardees for June 2014:Angela Morris and Cynthia Kaan: They are new to their social media responsibilities for Ferris Statewide and Online programs. Last Friday, a gentleman posted a comment that his granddaughter was graduating, but he lives 400 miles away and wasn't able to attend. He didn't ask for anything, but Cynthia and Angela responded to him within an hour after 10:00 p.m. on a Friday night to share the link to view ceremonies online. Their excellent customer service and quick response gave a man an opportunity to watch his granddaughter graduate who otherwise would have missed that moment. Cynthia and Angela, way to be attentive and responsive!
Awardees for May 2014:Melanie Mulder: I would like to nominate Melanie Mulder to be recognized as a pat-on-the-back recipient. Melanie has such a great “can do” attitude and is ALWAYS willing to do whatever she can to help a student. Recently she spear-headed the “Get Real!” event in collaboration with Scott Garrison of FLITE and various university and community partners, the event was a HUGE success. Although this is a recent, large scale event it is representative of her commitment to helping students. Melanie also contributes daily to student success as a financial aid advisor and, in many cases, as a mentor to students and family’s that she meets. She is also an ideal “team player” when it comes to helping out co-workers and participating on university committees. I am SO PROUD and lucky to be able to call her a colleague and friend.
Awardees for March 2014:Therese Aldrich: Terry recently complete a certificate of completion titled Improving SEO Using Accessibility Techniques. The Web and Media Accessibility Committee appreciates Terry's can-do attitude.
Awardees for February 2014:Tom Liszewski: I would like to nominate Tom Liszewski, University Counselor, Second Floor Birkam Health Center. Tom is super friendly and willing to share his wealth of knowledge from his many years of experience to support my transition into my new role. He consistently makes the time in his day, despite his busy schedule, to ask if I have questions or to share helpful information. Tom also demonstrates concern for my professional development by drawing from his own experience and learning to support my learning process, e.g. tenure track, etc. I am thankful for co-workers like Tom and my other colleagues as they make a positive difference in the workplace!
Awardees for December 2013:Scott Ruiter and Tom Lokers: I have been remiss in recognizing Scott Ruiter (HVAC) and Tom Lokers (Electrician) for their service beyond the call, when the College of Health Professions (and West Campus) experienced the recent power failure. Tom was extremely helpful in securing and delivering a portable generator to our college so that we could provide backup power to critical equipment in our laboratories; Scott, as usual, was very timely in his response to repair refrigerator compressors damaged during the power failure. He analyzed the problem and installed a solution to prevent future damage to our units. With so many calls for assistance coming into Physical Plant offices, these two Ferris professionals responded in our hour of need without fail. Thanks very much for your help Tom and Scott!
Awardees for November 2013:Josie VanAvery: I'd like to commend Josie VanAvery for her untiring assistance with helping to find FLITE meeting spaces when I needed to get them scheduled immediately and with several times needed on the same days in different weeks. Josie worked with me until we were able to get the rooms I needed, and she did it very quickly and efficiently and always with a great attitude and smile--even when she followed up to make sure that everything was done correctly. Thanks for your help, Josie! Your great attitude and assistance are appreciated!
Awardees for October 2013:Gary Lutz: I wanted to bring to light on the finer points of Ferris about an individual that I think should be recognized in some way for his outstanding work ethic and customer service. About two weeks ago I lost my phone which is critical for me to perform my job here at Ferris. The next day I contacted Gary Lutz to let him know that I had lost the phone in which he asked me if I had Lotus notes capability in which I do; at that point I kind of fell backwards because I thought now someone has my phone with that capability and I'm in big trouble; automatically Gary was right on phone getting a hold of the carrier to disable the device. A co-worker ended up finding the phone and this was on a Friday in which I was not here but it was quitting time for Gary, At this time he called me at home to let me know this and I explained to him that it was critical in my job expectations that I have the phone because of the number of fte's that I have to manage and that I was on call for the weekend. I want to let you know he went above and beyond to reactivate the phone and got it too me that day working past his quitting time by like 3-4 hours getting this to me and I know for a fact he just did it and didn't even ask for compensation for it, that's how Gary is, every time I've dealt with Gary he has treated me like I was his only customer and I know very well he has them backed up to the door, I've seen it before but he'll never say that to you. I just thought you should know that if Ferris ever has a modeling platform for customer service, Gary should teach it, you will never find a more qualified individual!!
Awardees for September 2013:
JILL GREGORY: Jill has helped with the College of Engineering Technology Grad
Fair and Commencement check-in for many years. Each semester she is always there to
volunteer to help with these hectic events. She deserves a BIG thank you many times
Lynn is our go to person in Admissions. No matter what the question or how many times she is asked, she handles it all with grace, kindness and honesty. She truly exemplfies what it means to be service oriented.
She is always willing to do anything to help me out and always takes it one step further, going above and beyond what I asked. She has been a tremendous help to me and does it with a huge smile on her face. She is an excellent employee and co-worker and she deserves a huge pat on the back!
As always her detail oriented customer service and positive attitude keep the admission processes running smoothly. As I usually do for summer, I had several last minute admissions and re-admits that wanted or needed to take class this summer to obtain or maintain their teacher certification. With Kasey's help we managed to get all on my list admitted and registered before May 21 for Summer semester. I know that sometimes my requests are short notice and Kasey always helps where she can.
I would like to nominate Sharon Goss, part-time clerical for the Honors Program, to receive a Pat-on-the-Back Award for her positive attitude and enthusiasm for her job. She welcomes new challenges and is not afraid to tackle new assignments. Her customer service skills are top-notch! We are very lucky to have her in our office.
Heather greets current and prospective students, parents and other visitors on the front desk of the Financial Aid Office. Heather's upbeat, friendly and compassionate personality combined with her growing knowledge of financial aid make her the perfect front desk person for the Financial Aid Office. Heather is a true asset to the office and to the University.
Dale has worked on training me to maintain our web page, and has always been available for help when I get stuck, and has been very patient through the whole process. He is greatly appreciated.
While some of this may be part of the "job"... I felt like I got exceptional attention. Early in my process of assisting my son on what school to go to and what it would take, I somehow was transferred to her desk. Instead of transferring me, she first answered a few questions and told me that while you are a university you still like to offer that personal service when it comes to contacts, and building a relationship was important. As parents of a student attending this fall we appreciated the attention and answers provided, as it eased our concerns.
Shari Wessels truly exemplifies a team-player. For the past two years, we have hosted a large Ferris event at the Granger Center. Shari has been instrumental in ensuring the event's success both years. She took the time to go over the layout of the atrium and courtyard area with me, sent photos of events done in the past, and was always willing to answer any questions I had. She coordinated with the custodial staff to make sure the area was prepped and ready for event set-up and planned with them the tear-down and set-up needs for another event occurring the next day. She gave suggestions about how to lay out the seating and tables so as to keep traffic areas flowing smoothly. She let us borrow some easels without hesitation so that we could display some of our materials. This year, she even went as far as to stop down while we were setting up for the event and physically lend a hand with setting up some of the tables and chairs! Shari has been more than helpful in the planning efforts for an event that was not even her responsibility to plan. Shari truly deserves a pat on the back for her efforts and her spirit of collaboration.
TINA JENSEN, BOB HORNER, TIM KILLIAN:
I worked in the IT / technical support for the past six years. It can feel like a lot of demand, and not a lot of thanks or recognition. They were receptive to questions and requests, quick to take action and find resolutions, and took additional time to make sure everything was operational. These three individuals are exceptional!
LINDA FERGUSON AND THOMAS MORRIS:
I would like to nominate Linda and Tom for the Pat on the Back Award for their outstanding efforts at keeping the Granger Center sparkling. This past week (Faculty Week) has shown that we can have several events back to back and regardless of the size of event the place is still shining. We commend you for all you do in taking pride in our university and the Granger Building you care for. Thank you.
I would like to nominate Linda Ferguson and Tom Morris. Linda Ferguson and Tom Morris provide the Granger Center for Construction and HVACR building with superior custodial service. Everyone entering our building comments on what a great building this is, and that is due to the pride Linda and Tom put into the work they do and the pride they have for Ferris. Our building still shines as beautiful as it did when it was first opened in 2004.
She is always helpful, knowledgeable, friendly, and professional whenever I need her assistance in the Michigan College of Optometry. Marsha displays the qualities we should all strive for as representatives of Ferris!
She does so much work behind the scenes to prepare and execute New Faculty Orientation Week and Welcome Back Week. Her attention to detail and help with logistics is invaluable. I'm so thankful she works for the Faculty Center for Teaching and Learning.
She has an excellent understanding of the workings of Ferris. I have seen Amy go out of her way to assist students and Ferris employees. She is an outstanding asset to Ferris.
HUMAN RESOURCES AND PAYROLL STAFF:
I would like to nominate the Human Resources and Payroll Department STAFF. We do lots of crazy things to get people hired and have many hurdles in the process that both departments ALWAYS pitch in to assist with. They keep the wheels moving for us as we kick-off semesters. I hope everyone in these areas knows how much we truly appreciate their patience, skill and hard work during "crunch time" from the academic side of the house. Kudos to all of you!
Mark takes care of all the HVAC needs for our program. He has gone way above and beyond to keep our old equipment running, even scavanging parts from other places on campus. We have had several different HVAC people over the years but Mark truly stands out from the crowd.
Need to say Thank You to Val Harley. A week before school was to start, Val noticed that another area had a couple of late projects that had higher priorities, so she stopped work on her own cleaning projects to assist. Without her assistance the projects would not have gotten done in a timely manner or at the high levels that were obtained. Thanks for your dedication and support.
DR RICHARD COHEN:
Dr. Cohen gives 110% in all he does at Ferris. He is an outstanding recruiter and promoter of Ferris instrumental ensembles. He continues to work hard in the summer producing weekly Community Summer Band concerts, and does a wonderful job of including and featuring community members who may not have other opportunities to perform in this way. His office is always open and welcoming to students, and he is very patient and generous with his time with them, whether it is in counseling, recruiting, giving extra help for his classes, or just chatting and providing morning coffee! I admire his work ethic and attention to details in all he does.
BUSINESS OPERATIONS CLERICAL STAFF AND STUDENTS:
I would like to nominate the clerical staff and student employees from Business Operations and Student Services for the awesome service they provide every day, but especially during the last two weeks of August. They deal with lots of situations with tact and knowledge while also treating everyone like an individual. They have truly been awesome with handling delicate situations and offering possible solutions when students have difficulties. The staff includes: Christine Bark, Pepper Bonnett, Janet Romanowski-Newberry, April Gustofson, Kelly Normand, Deb Griffith and Nicole Merritt, along with student employees Stacy Weller, Brianna Mumby, Sydonie Stock, Caitlin Gibson, and Rachel Sibley.
I would like to nominate Jeannine Martine, Bridget Olson, Marie Cross, and Robin Carter in the Registrar’s Office for a pat-on-the-back. Each of them works hard from the moment they get in the office to last minute at the end of the day. There are many processes in the Reg Office that are so seamless because of what they do behind the scenes. Please know that your dedication is recognized and appreciated. Thank you ladies!