Information Technology Services

 Service Directory

Central Office
Administrative Contact Jennifer Thede; x-5346; JenniferThede@ferris.edu
Data Security Access Lori Henderson; x-2133; LoriHenderson@ferris.edu
Project Management Jim Cook; x-3565; JimCook@ferris.edu
Service Management Susan Cherry; x-2802; SusanCherry@ferris.edu
Chief Technology Officer John Urbanick; x-2138; JohnUrbanick@ferris.edu
Technology Assistance Center
Tech Support Requests x4822 (4TAC) or Toll Free 877.779.4822
Password Problems x4822 (4TAC) or Toll Free 877.779.4822
Classroom Support x4822
New Employee Setups x4822 or http://www.ferris.edu/techsupport
Cell Phone/Smart Phone Support x4822 or http://www.ferris.edu/techsupport
Non-urgent Requests tac@ferris.edu
Chat or Remote Support http://www.ferris.edu/techsupport
Computer Equipment Resale Store http://www.ferris.edu/techsupport
Hardware/Software Acquisition (eHSARF) http://technet.ferris.edu/eHSARF
Technical Education & Outreach http://www.ferris.edu/tactraining
Administrative Contact Nate Wallace; x3035; NateWallace@ferris.edu
Student Technology Services
Student Tech Support Requests x4822 (4TAC) or Toll Free 877.779.4822
Software & Hardware Sales http://www.ferris.edu/sts or x2556
Equipment Repair http://www.ferris.edu/sts or x2556
Remote Assistance http://www.ferris.edu/techsupport
Administrative Contact John Duman; x5345; JohnDuman@ferris.edu
Telecommunications
Telecomm Support Requests x2901
Cell Phone Acquisition Gary Lutz; x2904; GaryLutz@ferris.edu
Billing Inquiries Brandon Eberts; x3861; BrandonEberts@ferris.edu
Cable TV Allen Sutherby; x3596; AllenSutherby@ferris.edu
Administrative Contact Marlene Mohnke; x3867; MarleneMohnke@ferris.edu
Enterprise & Application Services
Enterprise Applications
FerrisConnect Technical Support x4822 or http://www.ferris.edu/ferrisconnect

FerrisConnect Usage Support

    Faculty Center for Teaching & Learning

x3826 or http://www.ferris.edu/fctl
MyFSU Vicky Deur; x2133; VickyDeur@ferris.edu
New Software Project Requests http://www.ferris.edu/techsupport
Existing Software Support Requests x4822 or http://www.ferris.edu/techsupport
Administrative Contact Jennifer Thede; x3630; JenniferThede@ferris.edu
Banner Report Requests
Finance Jon Dean; x2136; JonDean@ferris.edu
Student Kathy Fisher; x5014; KathyFisher@ferris.edu
Pat Frebes; x3108; PatFrebes@ferris.edu
Human Resources Bobbie Landreth; x2667; BobbiLandreth@ferris.edu
Financial Aid Rob Wagner; x3091; RobWagner@ferris.edu