How reliable is the FerrisConnect System?

The FerrisConnect (Blackboard/WebCT Vista) system has been very reliable.  Regular monthly maintenance is scheduled and down times are communicated broadly.  On occasion, problems with the system are not the FerrisConnect platform but are instead either Internet service interruptions, computer incompatibilities, MyFSU downtime, or other factors.  “Uptime” with the system is thought to be at least 99.5%.  Planned outages are done in consultation with faculty to determine the least disruptive times, often resulting in the IT Staff’s being on campus on holidays and other breaks.  The ITS staff has been asked to provide the campus community with monthly statistics concerning system availability.